Senior Client Order Management Coordinator Our client, a recent US multinational in the high-tech manufacturing sector, is now undergoing a period of expansion across their global client base and has engaged with us in Cpl to hire a Senior Client Order Management Coordinator to be based in their Shannon site.
This is a fantastic opportunity for an ambitious and experienced Senior Client Order Management Coordinator to further develop their career in a truly world-class manufacturing environment and gain excellent further experience and career growth. If you're interested, please apply!
The Role: The Senior Client Order Management Coordinator, based in our client's office in Shannon, will serve as a support to the Customer Support Manager for order fulfillment and customer support activities. This position will be a liaison between customers and regional support teams, and the global fulfillment team to ensure that the entire order process is completed accurately, on time, and to customers' complete satisfaction.
Responsibilities include: Coordinate with customers, regional support teams, and the global fulfillment team to provide quotations, process orders/shipments, manage the daily shipping schedule, and ensure that all orders are promptly and accurately processed and shipped to meet all customer requirements.Coordinate logistics with shipment carriers and freight forwarders for customer orders, ensuring associated documents meet relevant regulations; maintain associated reports.Communicate, interact, and collaborate with other departments and regional support teams to document and manage customer requests to ensure timely completion.Support the customer satisfaction program to obtain relevant feedback from customers that can translate into meaningful improvements.Liaise with customers and regional support teams on delivery-related nonconformance issues, raising appropriate corrective actions as needed.Update and create SOPs to reflect current procedures, seeking to continuously improve processes and efficiency.Maintain and develop ERP system (functionality, operation, pricing, and data quality) to meet the company's growing needs.Perform any other reasonable job-related duties that may be required from time to time, including providing holiday cover for other customer support functions as required.Skills & Experience that we need: 5+ years of relevant work experience, with knowledge of order processing and commercial trade practices.Excellent written and verbal English communication skills.Expertise with MS Office Suite tools, including Word, Excel, and PowerPoint, as well as the ability to become facile with customer e-procurement systems.Experience in SAP or similar ERP systems desirable but not essential.Strong organizational and troubleshooting skills, and attention to detail is essential.The Offer: This role is being offered on a permanent basis with an excellent salary, at a senior level to reflect the complexities and responsibilities of this role, with benefits and overall package flexible depending on candidate qualifications and career experience.
This role will be fully onsite in Shannon, with an opportunity for a hybrid mix in the future.
How to Apply: If you are interested in applying or want to know more about this role please contact Orlaigh FitzGerald-Quinn in Cpl Limerick on 085 801 7135 or email your CV to ******.
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