Role Title: Senior Clinical Applications Specialist
Department: Service & Education Department
Reports to: Senior Business Manager - Service
For over 50 years, Cardiac Services has supplied innovative healthcare technology and services to the Hospital and Pre-Hospital marketplace throughout Ireland & the UK. We work with leading global and local manufacturers to offer cutting-edge technology to help our customers achieve positive outcomes with their patients. Our team of Sales, Engineering, Education, IT, Logistics, and Support staff are focused on partnering with our customers across Ireland and the UK, supplying, supporting, and developing healthcare equipment and software solutions to meet the dynamic needs of today's healthcare market.
Purpose of Role: The ideal candidate will lead a team of Clinical Applications Specialists (CAS), ensuring all commissioning, configuration, training, and support tasks are completed to the required standards, providing exceptional customer service and acting as an internal resource for colleagues and suppliers.
Principal Duties and Responsibilities: Maintain efficient and smooth department operations by assisting team members with information and tools required to perform their job. Monitor activity levels and assign tasks appropriately among team members. Support team members with questions; effectively resolve problems/concerns that arise, assist team members in setting goals, objectives, and establishing project assignments. Carry out Performance Management planning process with all team members. Identify and drive business opportunities within the T & E Department and the organization. Create and maintain a high-quality, motivating work environment for the team. Coordinate service delivery with other departments. Manage introduction of new products to the portfolio, assisting team members & colleagues to upskill in conjunction with manufacturer partners. Participate in and develop our Clinical Education Programme. Support our Sales Teams with expert clinical input. Provide customers advice on products and ensure product configurations are appropriate for their clinical placements. Identify and drive continuous improvement initiatives aimed at delivering customer service excellence. Role Requirements: Strategic Influencing: The ability to build relationships with customers, suppliers, and key decision-makers within Cardiac Services. The ability to understand the current and emerging needs of our customers and ensure the T & E Team is delivering solutions that address those needs. Driving for Results: Implementing a performance management structure for the Department which ensures the daily activity of the Teams is focused on business & divisional objectives. Internal/External Relationship Management: Understand customer requirements and foster a culture of excellence, customer focus, and quality in the delivery of customer service to ensure high levels of customer satisfaction. Person Specification: Third level qualification in Nursing, Education & Training, or related discipline. Commercially aware with demonstrated ability in supervision/team management. Excellent Communication skills, organized with excellent attention to detail. Customer focused with strong influencing and relationship management skills. Experience in a similar role would be an advantage but full training on our product portfolio will be provided. A full Clean Driver's license; the role will include travel throughout Ireland and on occasions the UK. Availability to travel abroad for initial manufacturer training; periodic updates may be delivered remotely or require additional European travel. Cardiac Services is an equal opportunities employer.
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