Job ID: 2795526 | AWS EMEA SARL (Poland Branch)
Amazon Web Services (AWS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers. The Amazon Global Services team interacts with leading companies and believes that world-class support is critical to customer success. Amazon Global Services also partners with a global list of customers that are building mission-critical applications on top of AWS services.
As an AWS Customer Solutions Manager, you will be responsible for helping guide the largest and most complex Polish customers along their multi-year journey to the cloud. In this highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
In the role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large scale transformations to help shepherd the customer through their stages of AWS adoption. You will guide the customer through the operational, educational and governance aspects of a successful AWS cloud journey.
You will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups, product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers' key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the Customer Solutions Manager that are critical to the success of our customers' cloud journey.
Key job responsibilitiesYou will take end-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing amongst the other core account groups (Sales, Support, Solutions Architecture, and Professional Services (ProServe)), product/engineering teams, and customer teams.You will establish a deep understanding of your customer's business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time.You will leverage your delivery experience with large scale transformations and help shepherd customers through their stages of AWS adoption solving their challenges through new ideas, tools and mechanisms.You will serve as the customer's cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.You will leverage your communication, program management, technical, operations, and transformation acumen to earn trust with your customer, understand their strategic goals, translate them into executable plans, ensure programmatic governance and deliver successful, often industry changing, customer outcomes on AWS services.BASIC QUALIFICATIONSBachelor's degree in science, technology, engineering, math, business or equivalent.Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.PREFERRED QUALIFICATIONSBusiness level proficiency in Polish & English.Direct experience implementing AWS services.PMP and/or SCRUM/Agile, SAFe certified.Previous experience with assisting customers journey to the cloud (AWS, Azure, GCP, etc); Cloud Migrations with/without Partners (System Integrators or ISVs or MSP).Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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