Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job DescriptionTeam The Hardware Reliability Engineering team is hyper-focused on the reliability and maintenance of the hardware powering the ServiceNow Enterprise Cloud. Our team works hard in a fast-paced and ever-growing environment, but we have fun doing it.
Role This role has a direct impact on the reliability of the hardware powering our Cloud. In this role you'll be responsible for delivering root cause analysis for hardware failures, seeking out ways to improve reliability of hardware components, and developing methods to test and deploy reliability updates.
What you get to do in this role: You will perform root cause analysis for hardware failures and track trends for these failures and create action items for follow up.Serve as an escalation point for the hardware break-fix team, assisting with rare or unusual hardware faults.Develop and maintain documentation required for the team including repair guides and process documentation.Troubleshoot firmware and configuration issues.Develop scripts to support overall team needs, including methods to deploy configuration changes and firmware updates.Coordinate with outside teams to develop methods for hardware monitoring and script development.Work directly with industry-recognized Tier 1 vendors.QualificationsTo be successful in this role you have: Bachelors degree in Computer Science (or related field) or equivalent work experience.3+ years supporting enterprise hardware at scale, including troubleshooting and diagnosis of rare/first occurrence hardware faults.3+ years working in Linux in large scale environments, including kernel crash dump analysis, use of other OS diagnostics for troubleshooting.3+ years working with enterprise grade server hardware, including troubleshooting and maintenance.Working knowledge of trend analysis tools such as Splunk, etc.Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
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