Senior Key Account Manager

We are delighted to begin the search for our Tool & Engineering client's new National Key Account Manager (KAM) who will be responsible for managing and maintaining relationships with key clients or accounts that are critical to a company's business. This role is strategic, often involving oversight of a small number of high-value clients to ensure they receive optimal service, which leads to long-term partnerships and increased sales.

Key Responsibilities: Client Relationship Management Experience within the tool industry. Serve as the primary point of contact for key accounts. Build and nurture long-term relationships with clients, ensuring satisfaction. Address and resolve any issues or concerns that arise, acting as an advocate for the client within the company. Identify new business opportunities within existing key accounts. Develop strategies to grow revenue, including upselling and cross-selling products/services. Set and meet sales targets, ensuring key accounts contribute significantly to the company's overall revenue goals. Expectations: Develop tailored account plans for each key client, aligning their business needs with the company's products/services. Ensure that clients' goals are achieved through collaboration with internal teams (e.g., marketing, product development, support). Keep up-to-date with industry trends and competitive movements to help key clients stay ahead. Analyse clients' markets and challenges to recommend relevant solutions and services. Work with internal teams such as operations, product management, and marketing to ensure clients' needs are met. Coordinate with other account managers, ensuring consistency in service and a unified approach across key accounts. Regularly update senior leadership on account progress, revenue forecasts, and any potential risks. Track performance metrics (e.g., customer retention, growth in revenue, client satisfaction). Required Skills: Ability to negotiate deals and close large, complex contracts. Strong interpersonal skills to maintain relationships with C-suite clients. Ability to see the big picture and align client needs with long-term business goals. Aptitude for resolving complex issues and managing client expectations. May involve managing junior account managers or a team focused on key accounts. A bachelor's degree in business, marketing, or a related field (an MBA can be an advantage). Several years of experience in account management, sales, or a customer-facing role, ideally with a focus on large accounts. Deep understanding of the engineering industry.
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