As Senior Operations manager you will have overall day to day responsibility for the operational management across the cleaning division for all current and potential new contracts.
As a senior manager who has been accountable for multimillion turnover contracts previously and who has had responsibility for large management teams.
You will have fantastic leadership skills, communication and have proven experience in managing large multi-site and diverse teams across the country.
Working Pattern: 37.5 Hours per Week 5 days over 7 days No night shifts Rewards: 25 days' holiday plus 10 statutory days Life Assurance Private Healthcare Scheme Training & Development Employee Assistance Program to support your health & wellbeing Financial Education/Financial wellbeing advisory service Company Events The Role: Manage the day-to-day operations and ensure service delivery is of a 5* high quality service To effectively motivate and lead a team of business managers, within a defined geographical area and to ensure they deliver and maintain a high-quality service throughout their business.
Ensure that all financial targets are achieved within a framework of absolute financial control Efficient financial management of client business within agreed budgets providing clients with a financial breakdown and information as required.
Support business development and retention of existing business in conjunction with the sales function Have full P&L responsibilities for the services being managed and accountability to deliver against company budgets Ensure all sites adhere to contractual obligations for review and governance meetings.
Monitor KPI reporting, reviewing contents of client meetings and deal effectively with any underperformance.
Select, recruit, induct, develop and measure performance of contract team.
Ensure talent review and succession planning process is adhered to across the contract.
Ensure a positive level of employee engagement across the contract.
Implementation of policies, procedures and initiatives to ensure, in terms of calibre, experience and number the necessary resource and structures are in place at all sites within cluster to meet business needs.
Company vehicle, fuel card, lap top and mobile phone included The Person: Must have a full,clean and valid driving licence 2-5 years' experience working in a senior management role Proven experience in managing large multi-site, multi -disciplined teams across a country.
Exceptional client relationship management skills Adept at developing commercially viable solutions based on rigorous techniques to understand client and contractual needs.
Ability to manage multiple workloads and shifting priorities.
Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels.
Ability to achieve set standards and operate to performance criteria, for example health and safety, hygiene Self-motivated and able to work on own initiative within a team environment.
Desirable Previous experience with Procure Wizard Previous experience in the implementation and management of Timegate Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants.
If you have not been contacted within six weeks of the closing date, you have not been selected for interview.
GREAT PEOPLE - GREAT SERVICE-GREAT FUTURE #JOBS To be considered for this role you will be redirected to and must complete the application process on our careers page.
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