Senior Oversight Operations Specialist (German speaking)Permanent
Dublin
My client is looking for a Senior Oversight Operations Specialist to join their growing team. The key aspect of the role is to support the Head of Department in managing the overall relationships with their various providers in Germany, ensuring that service levels are maintained and issues arising across functions are dealt with in a timely manner.
About the position:
This role is classified as a Controlled Function in accordance with the Central Bank of Ireland's Fitness and Probity Regime. Applicants must be aware of the requirements to meet and maintain their ongoing appropriateness for the role in terms of the Fitness and Probity requirements set out by the CBI.
Responsibilities:
Monitoring and oversight of the in-force portfolio and relevant SLAs.Design of procedures for daily business transactions and management of annual procedure review process.Participation in relevant alignment meetings to assure requirements are met from a company perspective.Function as contact person for operations staff for clarification of working instructions.Conduct monthly complaints, AML, and quality sampling.Coordinate the scheduling of required governance meetings with the Outsourced Service Provider. Ensure meeting materials and minutes are prepared to a high standard of quality for final review by the Head of Department.Preparation of reports to the Executive Committee, Risk Committee, and Board for review.Management of operational risk reporting from outsourced service providers in a timely manner working closely with Risk Management.Ensure complaints are managed proactively and provide constructive feedback in a timely manner where this is not the case.Review final complaints letters and ensure all letters are aligned with complaints management procedures.Work closely with the team in Germany to implement any regulatory changes such as Common Reporting Standards, anti-money laundering, etc.Support the management litigation process.Translation of documents and procedures as required ensuring departments such as Compliance and Legal can fully understand the case/documents.Support the Head of Department as they see fit or deem appropriate especially in relation to the other portfolios.Provide support for all projects across the company where input is required from Customer Operations.Travel to countries to support audits, reviews, etc.
Skills required:
Native German speaker and fluent in English.High accuracy and attention to detail is a must.Experience of Life Insurance operations (5 years plus) and complaints management.Knowledge of life insurance regulatory requirements and emerging developments.Strong customer focus with an appreciation of customer needs.Strong individual that has the ability to find solutions using own initiative.A 'can do' attitude and an ability to work independently as well as in a team.Ability to build and maintain strong client and business relationships.The ability to work to tight deadlines and manage deliverables to different stakeholders while producing high quality outputs.The ability to work across different teams in multiple locations in a transversal manner.Ability to influence others and manage competing priorities.Ability to deliver small change projects independently.Excellent organizational and analytical skills with an ability to multitask.Good knowledge of Word, Excel, and PowerPoint.QFA qualified or/and willingness to complete relevant insurance qualification.
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