Location: High Park Family Hub, Drumcondra, Dublin 9 Reporting to: Homeless Service Manager Terms: Permanent Full-time (40 Hours Flexible Mon-Sun) Salary: €40,000-€42,000 per annum Job Purpose: To support the Manager to lead a team in supporting families in Supported Temporary Accommodation (STA) to work towards securing long-term accommodation.
With a strong emphasis on implementing and championing a housing-led approach.
Respond is committed to trauma-informed practices, embedding the principles of collaboration, diversity, respect, and trust in all aspects of our work.
Core Duties and Responsibilities: Admit families to the service, ensuring they are provided with a full induction and ensure the day-to-day operations of the service are run in accordance with Respond's policies and procedures with a focus on trauma-informed practices and responses.
To assist with taking a lead on any aspect of the service, the delivery of which has been agreed with the manager.
Responsibilities to include team leadership, program development, caseload management and health and safety compliance.
Provide keywork to designated families living in the service as assigned by line manager.
To work alongside the manager to ensure the team are maintaining professional records of work with the services users and the work of the project including but not limited to updating the PASS system.
Liaise and support project workers to ensure all housing options and support needs are being explored that incorporates trauma-informed approaches and responses.
Work collaboratively with local authorities, housing providers, healthcare services, and other stakeholders to coordinate services and support for service users.
Represent the organisation at external meetings and forums as required.
To work alongside the manager to ensure that the Support Team are keeping all support plans, wellbeing assessments up to date. Develop and build relationships with relevant local services and agencies.
Complete accurate written records and/or reports where appropriate while complying with data protection and safeguarding guidelines.
Handle enquiries, including telephone calls and agency visits.
Attend and in the absence of the manager lead team meetings ensuring continuous professional development.
Update when appropriate the Pathway Accommodation & Support System (PASS).
In conjunction with the manager, provide supervision and support to staff members at regular intervals regarding the progress of his/her work, reflective practice and professional development.
Respond to all safety and security related incidents, ensuring correct service procedures are followed, and record and report such incident as appropriate.
To provide support after incidents where necessary.
To perform as a team member supporting colleagues, participating in effective handovers in order to ensure effective work relationships and continuity of care for service users.
Carry out and report security checks, including property checks, occupancy checks and room checks.
Adhere to professional boundaries and work in a professional manner at all times.
Ensure the environment is maintained to high standards at all times.
Ensure all financial accounts are kept updated including petty cash.. Deputise for the Service Manager when required.
A working knowledge of chid protection and safeguarding vulnerable adults.
Ensure high quality of service user facilities with a positive and Trauma informed environment.
Participate in on-call on a rotational basis, providing 24 hour support to services.
The list of tasks is not an exclusive one and duties may vary from time to time.
Education Qualification: Requires undergraduate degree level preferably in: Social Care, Social Policy, Addiction Studies, Social Science, Housing & Welfare. Personal Skills/Attributes: Proficiency in using standard office software (Microsoft Office Suite: Word, Excel, PowerPoint, Outlook).
Familiarity with digital communication tools and platforms (e.g., Microsoft Teams, Zoom) for virtual meetings and collaboration.
Experience with systems such as Pathway Accommodation & Support System (PASS) or other relevant databases.
Desired Skills: Experience of performing in a leadership role.
An understanding of the nature of homelessness and the needs of homeless families.
Excellent interpersonal, communication and leadership skills.
The ability to motivate and work effectively with staff and service users.
Have a flexible approach to the work in response to organizational change, development and review of best practice.
Ability to work on own initiative.
Practical experience of advice, support and advocacy.
Capacity to develop positive relationships with internal and external stakeholders.
The ability to treat the client group in a non-judgemental and respectful way.
The ability to work within clear professional boundaries.
Be highly motivated, reliable & flexible.
flexibility in working hours, including availability to work in a 24-hour service environment, covering days, evenings & weekends, and public holidays as needed.
Garda Vetting will be conducted on an ongoing basis.
Experience: Position requires 3-5 years of experience.
Closing date for applicants is by close of business on Friday, 8th November 2024.