Job Description The Senior Spa Receptionist is responsible for providing an exceptional guest experience by managing front desk operations, handling client inquiries, and coordinating bookings.
This role involves leading the reception team, offering guidance, and ensuring the smooth flow of daily activities.
The ideal candidate is a professional with excellent communication skills, a strong understanding of spa services, and a passion for delivering outstanding customer service.
About The Role Main Duties and Responsibilities Greet and welcome clients upon arrival, ensuring a warm and friendly atmosphere.
Handle incoming calls, emails, and walk-in inquiries, providing information about spa services, treatments, and promotions.
Schedule appointments using the spa's booking system, ensuring efficient time management and utilization of resources.
Check clients in and out, process payments, and manage gift certificates and vouchers.
Maintain a clean, organized, and welcoming reception area at all times.
Assist clients with selecting appropriate treatments based on their preferences and needs.
Handle client concerns or complaints with professionalism and resolve issues promptly, escalating to management if necessary.
Provide detailed information on spa products and services, upselling where appropriate to enhance client experience.
Manage daily cash transactions, reconcile the cash drawer, and prepare reports for management.
Train and mentor junior receptionists, providing guidance on best practices and customer service standards.
Oversee the reception team, ensuring all staff follow standard operating procedures.
Assist with staff scheduling, ensuring adequate coverage during peak hours and special events.
Skills Needed Servicing, Hospitality About The Company The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal.Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland's top hotels in the Tripadvisor Traveller's choice awards.In 2016, the Gallen family added Jackson's Hotel to their offering.
With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region.In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club.
An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.
Company Culture At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality.
With over 300 employees, we are a principal hospitality employer in the County.
When we take care of our staff, our staff take care of our guests.
WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers.
EQUALITY We operate an Equal Opportunities Policy.
We are proud of how often employees are promoted within the Group.
Desired Criteria Proficient computer skills Experience in a similar role Required Criteria Right to work in Ireland Good Command of English Language Customer service experience At Least 2 Year's Experience in a Similar Role Working Knowledge of Computers, to include Microsoft Suite Closing Date Saturday 7th December, 2024