What you'll need to succeed as an Operations Specialist for Over, Short and Damage at XPO 2 years of operational experience in transportation, warehousing or a similar fieldStrong critical thinking and planning ability, the flexibility to work in a fast-paced environment and ability to dive into the detailsExcellent verbal and written communication skills and the ability to communicate information in a clear and understandable mannerStrong computer, typing and 10-key skillsProficiency in Microsoft OfficePreferred qualifications: At least 1 year of experience in OS&DKnowledge of hazardous materials regulationsAbout the Operations Specialist for Over, Short and Damage job Pay, benefits and more: Pay starts at $23.73 /hourCompetitive compensation packageFull health insurance benefits available on day oneLife and disability insuranceEarn up to 13 days of PTO over your first year9 paid company holidays401(k) option with company matchEducation assistanceOpportunity to participate in a company incentive planWhat you'll do on a typical day: Research over, short and damaged freight (including refused and undelivered freight); process related documentation and resolve errors for quick customer resolution and claim preventionCommunicate with customers, operations and vendors as necessary to resolve issues around shipments identified as over, short, damaged, refused or stranded.Effectively use tools related to matching freight, documenting shipment dispositions, etc.Develop strong relationships with operational teams at the service center(s) to solve recurring issuesMonitor controls of paperwork and processes that impact claims such as timely communication of exceptions on shipper-loaded trailers and proper handling of PODsTrack and maintain detailed records for all hazmat to ensure that physical inventory matches electronic inventory; work directly with vendors to ensure that pick-up and disposal of spills and related documentation meets all EPA and OSHA standards.Bill shipments under applicable tariffs and pricing agreementsWork with Cargo Claims Team to ensure specific tasks are completed on a daily basis to prevent claimsOperations Specialists for Over, Short and Damage are required to: Walk and/or stand for extended periods, up to 4 hours at a time, on a loading dock that is not climate-controlled and may be slipperyAbout XPO XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets.
At XPO, we look for employees who like a challenge and can communicate effectively in all situations.
We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO.
If you're looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity/Affirmative Action employer.
Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
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