Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.
Senior Subscription Renewals Representative - Dublin We're looking for a Senior Subscription Renewals Representative candidate with experience in renewals, up-selling, and closing software contracts to join our team in Dublin (hybrid model).
You will report to the Subscription Renewals Manager.
You will increase renewal sales for assigned account(s) across the European region (including Ireland, the UK, Benelux, and Nordics).
Your Role Responsibilities? Here's What You'll Do Educate customers on business practices and associated contractual implications. Ensure customer awareness and understanding of applicable product elements. Must meet sales goals such as quota and upsell requirements, via existing customers and referrals. Maintain account team relationships by working with Account Managers and Customer Success Managers. Manage contract renewal plans. Document customer contact and activity data in CRM/Marketing Software, including details such as names, titles, contact information, opportunity value, product specifics, sales stages, probability, business challenges, and future commitments. Maintain contract revenue base at highest possible retention rate and protect contract revenue stream. Ensure contract renewal and promote awareness of upgrade and add-on opportunities to customers. Read and process metadata to understand customer usage. Ensure competitiveness of our maintenance contracts. Create sales plans based on customer needs and usage data. Meet sales goals such as quota and productivity requirements. Maintain account team relationships and transfer leads. At this level, incumbents are assigned more complex and strategically important, or revenue size renewal opportunities. What We'd Like to See Use of initiative and judgement to define objectives. Substantial understanding of role to complete a variety of related sales tasks with moderately complex accounts. Accomplishes individual assigned tasks and collaborates well with others to achieve team goals. Knowledge of the company products and renewable contracts, and the ability to position and sell the same by understanding a customer's business need. Ability to organize and prioritize complete activities. Ability to grow under customary sales results pressure as a result of demanding workload, while maintaining a positive manner throughout. Strong communication abilities, demonstrating confidence in engaging with internal and external audiences. Acquiring knowledge of hybrid deployment of software solutions, Data Warehousing, Database, and/or Business Intelligence software concepts and products. Willingness to grow. Role Essentials 4+ years of relevant experience. University degree or equivalent work experience. Perks & Benefits Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans). Flexible time-off policy and hybrid working practices. Equity opportunities and an employee stock purchase program (ESPP). Comprehensive Mental Health and Employee Assistance Program (EAP) benefit. We're guided by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity.
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