Position: Senior Systems Engineer
Your Requirements: 7 to 9 years of experience in voice and digital technologiesStrong leadership abilities and organizational acumenExcellent written and verbal communication skills with a knack for problem-solving and analytical thinkingProficiency in Agile methodologies (Scrum, Kanban) and expertise in software design, development, testing, and automation in operational processesDemonstrated capability to operate independently and professionally in high-pressure situations with tight deadlinesKnowledge of enterprise-level platform architecture, including aspects related to high availability and business continuityFamiliarity with data communication protocols like HTTP, SIP, TLS/SSL, TCP/IP, SNMP, LDAP, RDP, SDP, and telephony systemsExperience with Docker, containerized development, and deployment workflowsProficient in CI/CD pipeline management using tools such as uDeploy and/or AnsibleStrong understanding of Linux operating systems including management, configuration, and optimizationBasic understanding of VoIP, SIP, and networking for data applicationsExperience in provisioning telecommunications services/technologies, offering cost-effective solutions for business needsAbility to assess client requirements and recommend the most suitable telecom services or technology solutionsExpertise in configuring and troubleshooting softphone softwareExperience with system backup procedures and reboot processesAbility to document processes and procedures as per project requirementsCapable of troubleshooting issues, conducting unit tests, quality assurance, and supporting user acceptance testing to ensure smooth project execution and effective transition for support teamsProven track record of supporting 24/7 high-availability production environmentsYour Skills: Take personal responsibility for achieving strong results and driving outcomesThrive in collaborative, team-focused environments that require fast-paced decision-makingWrite clean, efficient, and testable code that can be used as a model for less experienced team membersContinuously question and improve existing workflows to enhance team productivitySimplify complex concepts and effectively address problems rather than just identifying themAdvocate for automation as a crucial component in producing high-quality software at faster ratesA strong intellectual curiosity to explore new technologies and business sectorsTranslate high-level architectural guidelines into practical application-level designsDevelop innovative solutions to address real-world business challengesDemonstrate strong facilitation, negotiation, and influencing skillsExcel in communication, both written and spoken, with the ability to clearly articulate technical ideasCollaborate effectively with multiple teams and know when to escalate issues appropriatelyThe Value You Bring: Oversee the creation, communication, and execution of both high-level and detailed designs, ensuring they adhere to the roadmap and business unit standardsCollaborate with business and technical teams to accelerate delivery timelines, enhance code quality, and improve system stability and availabilityTake ownership of all aspects of delivery within an autonomous team, including coding, quality assurance, DevSecOps, and enhancing platform provisioning, testing, and operational processesDrive simplification by promoting consistency, refactoring, and repeatable practicesContribute to operational stability initiatives that support call center and investment center operationsEnhance application and platform monitoring capabilities to enable proactive support and troubleshootingGuide support teams in incident and crisis management scenariosLead end-to-end initiatives and subprojects with a focus on delivery and resultsAdvocate for and communicate IT governance policies, procedures, and processes across teamsImportant: This role is a hybrid position located in Galway.
If you are interested in learning more about this opportunity, please drop me a message or forward your CV using the apply button.
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