Job Description
At BNY, our culture empowers you to grow and succeed.
As a leading global financial services company at the center of the world's financial system, we touch nearly 20% of the world's investible assets.
Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace.
Through our unique ideas and talents, together we help make money work for the world.
This is what it is all about.
We're seeking a future team member for the role of Senior Vice President, Client Service to join our Asset Services, Client Service Delivery team.
This role is located in Dublin, Ireland – HYBRID.
In this role, you'll make an impact in the following ways: Develop a thorough understanding of our client's business, operating model, and technology strategy.
Deliver exceptional service aligned to clients' needs and expectations across all products and services.
Cultivate a deep relationship and appreciation for what drives our clients' service requirements.
Facilitate communication across our clients' organization (e.g., industry news, regulatory and BNY change, product evolution).
Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities.
Deliver robust operational analytics, insights, and transparency into service performance, leveraging industry-leading interfaces.
Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions.
Navigate our technology, product, and operations groups to improve service today and build better solutions for the future.
To be successful in this role, we're seeking the following: Build strong, collaborative relationships, both internally and externally with our clients.
Analyse information and apply problem-solving skills.
Operate with a sense of urgency and prioritise effectively.
Communicate clearly and concisely and be able to adapt style depending on the audience.
Apply strong controls focus, and know when to escalate.
Experience of engaging with, or working within, top-tier investment services firms.
Experience in delivering outstanding client experiences within a client service delivery role and/or a financial services operational area, particularly in Custody and Fund Services.
Bachelor's degree or the equivalent combination of education and experience.
Sufficient years of work experience in financial services or similar industry is preferred.
Sufficient years of work experience in the Alternatives segment.
Our Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life's journey.
Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.#J-18808-Ljbffr