Accounts Software Support Consultant Hybrid (4 days remote) Sligo/ Roscommon/ Leitrim / Mayo €40-45K Great Benefits & Holidays!
Senitor Ireland are thrilled to be working with this well-established Managed Services Provider renowned for delivering exceptional customer service and tailored IT solutions to meet their clients unique needs.
Due to growing demand for their services, they are seeking skilled and enthusiastic professionals with a passion for Accounting and Business Management Systems to join our team.
Role Summary: As a Business Software Consultant, you will assist clients in the installation, support, and optimisation of accounting systems.
This involves understanding business requirements, designing tailored solutions, implementing them effectively, and managing the customer support portal.
This role is ideal for a solution-focused self-starter who thrives in a dynamic environment.
Responsibilities: Implement Accounting Software, including business process reviews, project management, data migration, and training end-users.
Collaborate with team members (developers, project managers, sales) to ensure smooth project delivery.
Troubleshoot and resolve software-related technical issues.
Develop and maintain software documentation and user manuals.
Identify opportunities for further business process improvements with clients.
Log information using call/ticket systems.
Continuously upskill on system advancements and industry trends.
Support Provide customer support for system issues, connectivity problems, and general "how-to" queries via phone and email.
Act as an excellent communicator, maintaining composure in high-pressure situations.
Pre-process service requests from email, manual entries, or direct customer input.
Monitor aged tickets and SLA compliance daily to expedite resolutions.
Review and update assigned tickets daily, ensuring timely rescheduling when necessary.
Communicate incident progress, notify customers of changes, and manage outages as required.
Enhance customer service and satisfaction through effective communication and problem resolution.
Collaborate effectively within a team environment.
Investigate and resolve customer complaints efficiently.
Requirements: Strong Accounting knowledge (Account Technician) Day to day knowledge of Accounting or Business Management Systems Excellent interpersonal skills.
Excellent troubleshooting skills.
Proficient in Excel.
Self motivated with the ability to work in a fast moving environment.
Full clean drivers licence.
To apply, email .
For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Skills: Accounts Customer Service Troubleshooting