Green Auto Service is looking to expand the team of service advisors at its busy workshop in Kilternan, situated at Exit 15 off the M50 in Dublin 18. It has recently been awarded SIMI Independent Workshop of the Year & 2018 Irish Auto Trade Award winner. Green Auto Service prides itself on attention to detail, quality work, and excellent customer-focused service.
If you are interested in this position and feel you can contribute to the success of a winning team, then this job is for you.
Duties and Responsibilities:Act as the first point of contact with customers either in person or by telephone/email, seeking to convert customer enquiries, when appropriate, to service bookings.Meet and greet all service customers promptly in a professional and courteous manner when they visit the garage.Inspect customers' vehicles and refer to service history to accurately identify and verify all customers' service needs and ensure that all customer concerns are correctly captured on the job card.Record customer's details accurately, clarify payment options at the time of booking and confirm a time for pickup.Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the vehicle and associated service requirements.Check on the progress of services to vehicles throughout the day and contact customers to communicate and receive approval and authorisation regarding any changes in the cost estimate, promised time of delivery, or recommended services.To deliver customer satisfaction in line with Green Auto Service and its policies.Requirements:Experience as a service advisor in the motor industry is a minimum requirement.Excellent customer service skills, professional appearance, and work ethic.Ability to work well in a process-driven environment.Ability to upsell from VHC reports.Strong oral and written communication skills.Understanding the importance of customer retention through excellent customer-building relationships.Full driver's license.Rewards:Competitive salary combined with generous target-driven incentives.Commitment to training and career development.Application:To apply, please send your CV and a covering note via email to ******.
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