Our mission is to drive the standard for excellencein the automotive retail industry.
Our people are enabled to provide customers with an innovative, personalised, and premium experienceat every stageof their journey.
Together we build lasting relationships, commitment, and trust for the road ahead.
We are Frank Keane Volkswagen #accountability#honesty#passion#communication#teamwork#success Due to increased demand from our customers Frank Keane Volkswagen are looking to recruit an experienced Service Advisor for an immediate start in our Dealership in Sandyford.
Reporting to the Service Manager, this important and demanding role is critical to the smooth running of our Aftersales Department as we strive for a 5-Star Service for our customers along their journey.
Job Summary: As a Service Advisor you will be responsible for providing excellent customer service and managing the servicing and maintenance needs of our customers.
You will act as a liaison between our customers and the service department to ensure a smooth and efficient service process.
Key Responsibilities: Customer Interaction: Greet and assist customers, understand their service needs and provide recommendations based on the manufacturer's guidelines and the vehicle's condition.
Service Recommendations: Communicate vehicle issues and service recommendations to customers, including required repairs, preventive maintenance, and suggested services.
Service Scheduling: Schedule service appointments and manage loan vehicles, if necessary, to accommodate customer needs and dealership capacity.
Service Estimates: Provide customers with accurate and transparent cost estimates for service and repairs, including parts, labour, and potential additional charges.
Vehicle Inspection: Conduct vehicle inspections and document the condition of the customer's vehicle.
Share findings with customers and prioritise necessary repairs and maintenance.
Communication: Keep customers informed of the progress of their service or repair work, including any unexpected delays or additional repairs required.
Parts Ordering: Order necessary parts and materials to ensure timely completion of service or repair jobs.
Quality Assurance: Ensure that all service and repair work is performed to Volkswagen's quality and safety standards.
Billing and Invoicing: Prepare and explain invoices to customers, collecting payments, and handling any warranty claims or issues.
Customer Satisfaction: Ensure a high level of customer satisfaction by addressing any concerns or complaints promptly and professionally.
Documentation: Maintain accurate and organised service records, including customer information, vehicle details, service history, and repair orders.
Sales Opportunities: Identify potential upsell opportunities for service packages, extended warranties, and accessories.
Qualifications: Previous experience in a Service Advisor role is desirable.
CDK / Keyloop (Kerridge) experience is advantageous.
Strong communication and interpersonal skills.
Proficiency with computer software and service management systems.
Ability to work in a fast-paced, team-oriented environment.
Excellent problem-solving and organisational skills.
Must possess a valid driver's licence Rewards: You can expect a highly competitive salary with a generous bonus structure which offers uncapped earning potential.
We will provide manufacturer training along with various other in-house training courses to ensure you have all the tools you need to fulfill the requirements of this role.
At Frank Keane Volkswagen, we offer plenty of career progression with regular performance reviews to ensure you are on the right track and that we are supporting you in every way possible.
Skills: Excellent customer service Confidence Communication Benefits: Manufacturer Training In House Training Ongoing Development Paid Holidays Performance Bonus
