Apex Fire Ltd has recently celebrated 50 years in business, we have recently been recognised as Investors in People Gold, this is a testament to the collaborative and engaging environment within which we all thrive.
We are now looking to recruit a Service Coordinator to join our Planning Team.
This is a new and exciting role with an opportunity to join Irelands market leading Fire Protection, Detection and Security company.We pride ourselves in finding solutions to any security problem.
We offer installation, maintenance and servicing of all security systems to a wide customer base.
As part of the Planning team, you will progress your career within a supportive, collaborative and dynamic working environment.
This role will involve in a range of areas, dealing with our customers and field service personnel on a daily basis handling various enquiries, with a keen focus on providing a best in class customer journey.
This role would suit an individual who can demonstrate confident communication, thrive in a challenging and dynamic environment, who can build a strong relationship with internal and external customers.
As a dedicated Service Coordinator, your primary responsibilities and expectations will include, but are not limited to: Support the Program Service Manager, service team and managers Dispatching of Service Technicians in line with business requirements Providing administrative support on a day-to-day basis Collaborating with technical and customer facing departments to resolve a wide variety of customer queries Acting as the point of contact for internal and external customers Dealing with and delegating of inbound and outbound calls Creating and collating service & maintenance reports Preparation of Safety Documents, RAMS, Method Statements Maintaining confidentiality regarding company and site information and technology systems relevant to your role within the company Assisting audit specific administrative tasks Attending and contributing to service meetings from time to time Profile: Preferable with a minimum 2-year previous experience working in a fast-paced customer service / administration department.
Strong interpersonal skills with a commitment to excellent customer relations.
Accuracy, attention to detail and the ability to explain complex information clearly and simply.
Excellent PC knowledge and ability to operate multiple database systems.
Highly motivated, analytical and results driven.
Adaptable and able to make an immediate impact.
Ability to prioritize work and be able to manage time when focusing on key projects.
A versatile and creative thinker with the ability to problem solve.
Ability to use initiative when overcoming daily problems.
Work within a dynamic lively environment with strong focus on meeting deadlines.
Polite and professional telephone manner and writing skills.
Positive contributor who works well with in a team bringing a sense of energy and positive can-do nature.
The Package offered: Competitive salary depending on experience.
Monetary Welfare Package can be allocated to a combination of Health Insurance, Pension, Life Assurance T&Cs apply.
Time served basic salary increases.
Extra holidays for length of service (up to 8 extra days above statutory).
Annual staff uniform allowance.
Training & development opportunities (CPD).
No Absenteeism bi-annual Bonus voucher paid at end of each year.
Free on-site employee parking.
Free annual flu vaccine and 3 yearly health screening after 1 years service.
Regular Team building activities, excursions.
Employee Assistance Program Office hours are Monday to Thursday 8am 5pm and Friday 8am - 3.30pm Skills: Contacting customers Complaint Handling Invoicing Benefits: competitive salary welfare package employee assistance program on site parking lenght of service holidays