Service Coordinator Mechanical/Water

Your new company Hays are representing an established engineering business who have been in operation for over 50 years and during that time have grown their market coverage internationally from their headquarters in Co. Down to now having a presence in 5 countries globally.
They specialise in MEICA projects and solutions including Mechanical Electrical and Process design as well as manufacturing, contracting and installation.
Your new role This position is based from their headquarters in Newry reporting to the Sales and Service Manager.You will form part of the Service Team who facilitate work carried out by site engineers installing, servicing and repairing M&E equipment on water & wastewater treatment sites across Ireland.
Some of the key duties include: Become knowledgeable and technically competent of the product range & wastewater equipment.
Liaise with customers directly on service & repair issues and assess their requirements.
Liaise with colleagues and suppliers in determining a solution.
Provide proposals and prices to customers.
Process orders through from sourcing of materials, planning the work, preparing the job to invoicing and payment stages.
Assist in scheduling of site engineers and planning of weekly work diaries.
Manage key accounts and contracts in accordance with the customers procedures, reporting and KPI requirements.