Service Desk Analyst

As a Service Desk Engineer, you will provide first-line technical support, troubleshoot IT issues, and ensure smooth operations for end-users. This role requires strong technical skills, excellent communication, and a customer-focused approach.

Responsibilities: Incident Management:Address and resolve service desk tickets, calls, and emails promptly.
Technical Support:Support and troubleshoot hardware, software, and network issues.
Customer Service:Provide exceptional service with clear, empathetic communication.
Documentation:Maintain accurate records and update technical guides.
Continuous Improvement:Stay current with tech trends and suggest service enhancements.
Qualifications: Degree in IT or related field, or equivalent experience.
Proven experience in IT support.
Strong knowledge of Windows, Mac OS, and networking.
Familiarity with remote desktop tools and help desk software.
Excellent problem-solving and communication skills.
Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.



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