Service Desk Team Lead – Dublin

ICT Services are currently seeking a Service Desk Team Lead, working on one of our customer sites.
The duties of the role include: Provide Level 1 remote and deskside support services to end users.Effectively manage a team of Engineers.Troubleshoot PC related problems either via phone, remote tools or desk side support.Complete incidents and requests within SLA in a pressurised environment.Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.Escalate unresolved issues to designated service group or client help desk.Handle escalations from team members.Work collaboratively in a team environment.Support a variety of platforms including both Linux & Windows.Excellent communication skills, fluent in English, approachable and a people person.2+ years of experience in a similar, onsite helpdesk lead position.Experience with change control (ITIL best practice or ITIL foundation certified).High level of motivation and focus on daily tasks.Demonstrate IT competencies in the following areas.
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