McSport is Irelands largest and most successful sports and fitness equipment supplier; we are committed to hiring exceptional people and providing them with the autonomy, trust, and resources they need to thrive.
As a second-generation family-owned business, we are passionate about our people and their growth.
If you are up for a challenge and ready to take your career to the next level, we would love to have you on our team!
Position Summary: This pivotal role, based in the heart of McSport, oversees the full operations of our Service and Installation Teams.
You will be the driving force behind both teams, ensuring the smooth day-to-day running of the departments and directly communicating with our customers regarding service and gym installs.
Your adept management skills will be crucial in maintaining the department's scheduling.
The successful candidate will be a core member of the Commercial Management Team, playing a vital role in our continued success.
Some of your responsibilities will be: Scheduling service engineers jobs on our booking system Workpal Compiling Reports on parts sold and service contracts.
Management of timesheets and vehicle trackers.
Logging faults with our external contractors and registering warranties.
Support the Install coordinator on the install calendar and team.
Take calls from customers for any troubleshooting on faults or issues.
Daily management of the department's email.
Invoicing/credit note/ returns.
Permits safety documentation.
Control of documentation, including issuing job sheets.
Liaise with the engineers to ensure all jobs are recorded and job sheets are filled out correctly.
Follow up on job sheets from engineers and order parts accordingly.
Follow up with customers regarding the Scheduled date for an engineer.
Our ideal candidate will have: A proven track record in administrative management Strong Microsoft Office skills People management experience Be passionate about exceptional levels of service Possess the ability to work in a fast-paced/dynamic environment Experience using programs / Apps Attention to detail Job Types: Full-time, Permanent Skills: Operational Management Service Improvement Team Service Management Process Services Service Level Management Care Service Management Service Management Benefits: Gym Laptop Mobile Phone Paid Holidays Parking
