Service Operations Manager - Not for ProfitPermanent
Dublin
As the Service Operations Manager, you will lead, build, motivate, and support a multifunctional team providing the full range of services (including the recruitment of volunteers) in the Dublin area.
You will report directly to the Head of Service Operations.
Responsibilities Manage the provision of support services including:Support CoordinationServices (Visitation and Telephone, with support)Recruitment and support of VolunteersDevelop and manage relationships with all local Statutory, Community, and Voluntary organisations and stakeholders.Promote services, build referral pathways and develop the capacity within the area to meet the needs of clients.Ensure that all the objectives of the service level agreement are met and the appropriate reports and documentation are forwarded in a timely and effective manner.Identify gaps and blocks in service provision and work with other organisations to find solutions.Generate reports for the management team, funders, and others, on a regular and ad hoc basis.Manage individual performance through performance management processes and procedures.Ensure that there is a culture of continuous improvement within your team and that team members enhance their skillset and remain effective, capable, and knowledgeable in their field.Support the organisation in delivering the goals in the Strategic Plan by managing your team to deliver the team's objectives and targets within budget via quality systems and procedures.Essential skills & experience The successful candidate will be able to demonstrate:
Self-motivated person who is committed to the organisation's mission.Educated to Degree Level or significant relevant experience.Minimum 3 years proven experience in service operations.Able to maintain the highest standards of confidentiality, discretion, and respect.High-level communication skills both written and verbal.Minimum of 2 years' management experience, including performance management of teams.Excellent communication skills, with experience in presenting information to stakeholders.The ability to network and negotiate effectively with individuals and groups.Experience managing and achieving targets in service delivery.Salary & Benefits Salary: €42 - 44k
35 Hour week (core hours 9-5)Annual Salary ReviewsPension Scheme - after 12 months serviceMileage Policy in place for applicable rolesDeath in Service - after 6 months' probation successfully completed.Travel Saver Schemes24 days annual leave increasing to 25 after 2 years' serviceSick Pay SchemeBike to Work SchemeHSF PartnershipPaid Maternity & Paternity Leave after 18 months of service.Employee Assistance Programme
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