Job Title: Service Receptionist Responsible to: Service Manager Main Purpose of Job: We are currently recruiting for a Service Receptionist to join the Connolly Motor Group, within the Service team, at Hyundai Galway.
The role: The successful candidate will work closely with the Service Advisors, Service Manager and the Workshop.
You will be tasked with invoicing, administration within the service department.
Role Responsibilities: Take service bookings Preparing documentation relating to transactions, in a methodical and accurate manner Maintaining an efficient document storage system, which allows for prompt retrieval of information.
Processing of service plan and internal vehicle preparation invoices Preparing accurate quotations for vehicle servicing and maintenance needs.
Maintaining accurate payment records.
Providing a quotation and invoices for the customer Communicating with the workshop and service advisors to ascertain the level of work required Reviews vehicle and customer history to identify potential additional work requirements (such as recalls or items noted at last service) Inputs information into Kerridge so that job cards and other relevant documents can be produced, and initiate ordering of appropriate parts Communicates the customer requirements to the workshop in a legible, clear and understandable manner Monitors work progress to ensure the vehicle will be ready at the time agreed with the customer Creates the invoice for work completed Completes any other appropriate activities as specified by the Service Manager Customer Service Ensure prompt customer follow up email / phone calls to maintain customer satisfaction and manufacturing standards as outlined in company policies Understands and complies with all appropriate legislation relevant to the department including health and safety legislation and FCA regulations Obtains payment from the customer and completes the appropriate paperwork in line with Company procedures and FCA regulations The person: Skills and Competencies: Motor sector experience is not essential but desirable Min 1 year Administration experience would be beneficial Strong communication skills with internal and external customers, suppliers and the manufacturer Strong problem-solving ability to identify and resolve customers issues in a professional and empathetic manner Attention to detail Work independently in a busy, active environment, managing own time and workflow effectively Present a consistently professional image to both internal and external customers, through attitude, behaviour and personal appearance Build strong interdepartmental relationships and pay close attention to other department requirements Time Management skills Skills: Communication Time Management Administration
