Could you be the next addition to our Irish HomeCare family?We are currently looking for a part-time on-call Service Support Assistant to join our team based in our Castleblayney office.This position is for weekend shifts (7:00AM – 3:00PM & 2:00PM – 10:00PM) based in our Castleblayney office. Irish Homecare is a well-established, expanding and busy home care agency that provides home carers to clients, helping them to continue living safely and independently in their own homes.
The on-call service is a crucial aspect of the service provided as it enables clients, families, carers and other stakeholders to contact someone from the company and receive assistance whenever the office is closed.
The role requires the successful applicant to be an excellent communicator, extremely responsible, resourceful, and keen problem solver with sound judgement.
An ability to take and relay information accurately, resolve issues, reassure clients and deal with emergencies effectively, is essential.
Generally, a Service Support Assistant will have the flexibility to respond to a range of queries and issues.
Key Responsibilities:Manning the out-of-hours telephone line and monitoring carer callsResponding to queries from clients, carers, relativesEnsuring all scheduled calls are attended when a carer calls in sick or is unable to workResponding appropriately to emergencies and being able to adequately resolve themCompleting end of shift reportsNavigating the homecare software program to review call information concerning clients and carersEnsuring that the care service runs smoothly over the weekend and resolving problems as they ariseStrong computer and administration experience is essential for this roleExcellent interpersonal and communication skills including sound judgement, effective decision making with an ability to listenStrong problem-solving skills and ability to think quickly on one's feetAttention to detail with the ability to take the initiative when requiredPatient with an ability to understand both the needs and requirements of staff on the frontlineIf you feel you have what it takes to be successful in this role, please apply below.
The closing date for applications is 5:00PM on Monday 9th December 2024.
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