At Trane Technologies TM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world.
We're a team that dares to look at the world's challenges and see impactful possibilities.
We believe in a better future when we uplift others and enable our people to thrive at work and at home.
We boldly go.
Position Overview: The Hire Technician is responsible for providing exceptional customer service and technical support.
This role plays a crucial role to deliver the highest standards of service in the most efficient manner to install hire equipment and support as a field-based technician.
The goal is to maximize productivity and enhance the overall customer experience and improve operational technical processes.
Key Responsibilities: Customer and Technical: · Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
· Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
· Build and maintain strong relationships with customers, acting as a trusted point of contact.
· Collaboration with hire desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
· Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
· Reporting and Analysis: Generate regular reports on completed invoiced work orders.
· Communications with supervisors, regions hire and operations managers and senior technicians, and customers on updates and to drive continuous improvement.
Internal Controls and Administration: · Ability to work as a field-based technician.
· Strong knowledge of customer service principles.
· Effective communication skills · Analytical thinking and problem-solving abilities.
· Proficiency in using, Apps, diagnostic software, and MS Office Suite.
Skills and Capabilities: · Knowledge of manufacturing industry an advantage · People and communication skills with a positive mindset · Appropriate skilled based certificates with F-Gas an advantage · Gas safe and advantage · Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays · UK Drivers licence as a company vehicle will be allocated · Right to Work status confirmed for Country of application.
You can look forward to: · Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
· Company van · A fast-paced working environment · An excellent working culture and community · A structured induction plan with continued learning and development.
· A key role where you can make a direct contribution to our business.
We offer competitive compensation and comprehensive benefits and programs.
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.