ServiceNow Business Analyst (HRIS) This role will be a key player on the Enterprise HR / Payroll Platform team, supporting ServiceNow. You will be part of a team focused on increasing efficiency and transforming the internal case management tool through technology. You will be focused on the enhancements of ServiceNow and will collaborate with business and technology partners to solve issues, deliver enhancements, and provide ongoing support in an Agile environment.
The Role The ServiceNow HR Analyst will be a part of a team that will manage day-to-day enhancements and fixes. This role will facilitate the requirements, design, testing, and delivery of projects and system enhancements while representing stakeholder interests. Your role will also ensure the accurate collection, control, processing, and maintenance of confidential employee record data. This position will have the opportunity to work across many different teams.
The Expertise and Skills You Bring Bachelor's degree or equivalent work experienceA minimum of 3-5 years Business / Systems Analyst experience4+ years ServiceNow configuration experienceExperience in Human Resources a plus, but not requiredExperience with requirements definition, documentation, and refinementExperience with end-to-end test planning and executionStrong analytical and problem-solving skills, with high attention to detailStrong written and communication skillsExcellent interpersonal skillsExperience in a fast-paced, agile environmentYou are analytical, technical, problem-solving, and communication skills are a key strengthYou are highly organized and have a strong ability to prioritize and work under tight deadlinesYou understand the importance of being detail-oriented complemented by a high degree of accuracyYou have experience with configuring ServiceNowYou have a keen ability to build and influence relationshipsYou are a self-motivated team player with the ability to work independentlyYou have good business judgment and the ability to maintain the confidentiality of all dataYour attention to detail consistently generates high-quality output is a priority in your daily workThe Value You Deliver Manage end-to-end implementation of ServiceNow enhancements and defectsResearch and advise on existing and upcoming capabilities of ServiceNowResearch and implement solutions to incidents and requestsUpdate standards and procedures documentation as requiredCoordinate & Publish HR Knowledgebase articlesCreation of automated test scripts to be used for future upgrade releasesLeverage a thorough understanding of business processes and system processes to make recommendations and propose technical/non-technical solutions to meet business requirementsBuilding trust and leveraging solid working relationships with key business partnersSeeking opportunities to proactively provide value-added insight and looking for continuous improvement from our business partners.For more information, hit APPLY today!
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