What you can expect As Services & Partner Operations Manager, you will create a strong governance approach for both internal delivery and partner delivery. You will act as point of contact for our delivery partners and ensure they are fully resourced to drive project delivery across their associated customers. You will allocate new projects and provide oversight and support, ensuring partners uphold our certification requirements. You will monitor overall performance and ensure that CX KPIs are met.
About the Team The Workvivo CX Operations & Enablement Team supports all functions within the CX Organization including Onboarding, Customer Success, Customer Support, Renewals, Service Sales, and Expert Services. Workvivo leverages the expertise of our global partner network to support the implementation of our platform. As Services & Partner Operations Manager, you will manage partner relationships with our Certified Onboarding Partners.
What we're looking for: 5+ years of client-facing experience in a high-performance SaaS or Services company.Excellent presentation and communications skills - written, verbal, one-to-one, group, formal presentations.Experience with establishing a governance framework for services delivery.Experience working with and supporting partners.Experience with project management and technology implementation.Problem-solving skills, with a strong ability to process and synthesize information.Passion for customer experience, ensuring partners champion our values.Ability to work effectively and manage multiple projects and tasks concurrently.Ability to build internal relationships and drive trust with internal teams.Fast learner with the ability to work in a fast-paced environment.Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
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