Shift Leader

OverviewYou get it.
It is all about the in-store Customer experience.
You love to talk about athletic sneakers and apparel as much as you love to collect them.
It's easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile.
You also like to teach others to do the same.
Leading the team, you will be expected to drive sales to maximize profits following division standards.
Your performance will be measured by your ability to achieve personal and productivity goals.
You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.
QualificationsAt least 1 year of retail experienceConfident and comfortable engaging customers to deliver an elevated experienceMotivated to achieve great results because of one's enthusiasm from interacting with customers and athletic productsInitiates completion of tasks or activities without necessary supervisionFlexible availability – including nights, weekends, and holidays ResponsibilitiesInspire, and motivate your team to drive sales that deliver exceptional customer serviceEnsuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales serviceDelivering sales, customer experience, merchandising, visual, and operational expectationsMaintaining personal and productivity goalsUphold the quality and productivity of every aspect of your storeAct as a partner between customers, sales associates, Assistant Manager and the Store ManagerAbility to learn and share expertise of products and trends to fit customer's needsMaintains an awareness of all product knowledge, and current or upcoming product / trendsContributes to a positive and inclusive work environment