Cognizant Company is a world leader in delivering digital transformation solutions to Life Sciences.
Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimised to improve operational efficiencies, whilst maintaining compliance.
Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures, and services.
Job Summary We are seeking an experienced SLS Lead with 14 to 18 years of experience to join our dynamic team.
The ideal candidate will have extensive technical expertise in CRM-Sales and a strong understanding of the Manufacturing and Supply Chain domains.
This role will involve leading product initiatives providing strategic insights and ensuring the successful implementation of CRM solutions to drive business growth.
Responsibilities: Lead the design and implementation of CRM-Sales solutions to meet business requirements.Oversee the development and deployment of CRM strategies to enhance customer engagement and sales performance.Provide expert guidance on CRM best practices and industry trends to optimize system functionality.Collaborate with cross-functional teams to ensure seamless integration of CRM systems with other business applications.Conduct thorough analysis of business processes to identify opportunities for improvement and automation.Develop and maintain comprehensive documentation for CRM processes configurations and customizations.Ensure data integrity and accuracy within the CRM system through regular audits and maintenance.Train and mentor team members on CRM functionalities and best practices to enhance their skills and knowledge.Monitor and evaluate the performance of CRM solutions to ensure they meet business objectives and user needs.Lead the resolution of complex technical issues related to CRM systems to minimize downtime and disruptions.Provide strategic insights and recommendations to senior management on CRM-related initiatives and investments.Collaborate with stakeholders to define and prioritize CRM project requirements and deliverables.Ensure compliance with data privacy and security regulations in all CRM activities.Qualifications: Possess a deep understanding of CRM-Sales systems and their application in business processes.Demonstrate strong analytical skills to assess business needs and translate them into CRM solutions.Exhibit excellent communication and collaboration skills to work effectively with diverse teams.Have a proven track record of successfully leading CRM projects from inception to completion.Show proficiency in documenting CRM processes and configurations for future reference.Display the ability to train and mentor team members on CRM best practices.
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