Community Operations Analyst with Czech Reporting to: Team Lead DUTIES & RESPONSIBILITES Assist the community by resolving inquiries with empathy, accuracy, and timeliness.Stay informed about the client's products and community standards.Make balanced decisions and advocate effectively for the community.Demonstrate strong interpersonal, communication skills, and empathy.Investigate and resolve platform issues like account support requests and abusive content reports.Respond to user inquiries with quality, speed, and empathy.Leverage market-specific knowledge to find scalable solutions for better user support.Analyze data to enhance the overall user experience.Enforce Terms of Use by monitoring and reviewing reported content within set guidelines.Identify workflow inefficiencies, suggest improvements, and escalate issues as needed.ESSENTIAL COMPETENCIES Resilient and able to thrive in a fast-paced, high-pressure environment.Highly adaptable with a positive attitude toward challenges.Strong decision-making and problem-solving skills.Effective time management and prioritization.Team-oriented with a consistent track record of meeting KPIs on time.CANDIDATE EXPERIENCE Fluent in Czech and English.Cultural understanding of the market.Experience in working in an office environment is preferable.Extremely reliable, consistent, and hard-working.Passion for ensuring a positive, safe user experience.Flexible in working in a fast-paced environment with different projects to work on.Ability to learn new information in a short period of time.Eligible to work in Ireland full time (Stamp 4 or Irish citizenship or European).BENEFITS Free canteen onsite in client site during shift hours.Health CareExtensive Training & Development.Free access to Covalen Group Scheme website.Free access to Covalen 24-hour Employee Assistance Programme (EAP).Free access to Covalen's Wellness Programme.Covalen's Tax Saver Scheme.Covalen's Bike to Work Scheme.FURTHER DETAILS Location: Sandyford (D18).Working hours: 36.5 to 40 hours per week - Monday to Sunday (including Bank Holidays).Shift: Day Shift (9:00 AM - 5:30 PM) OR Evening Shift (6:00 PM - 2:00 AM).Pay Schedule: Monthly.Contract Type: Permanent.Interested? Apply today by sending your CV directly to ******
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