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Advert Title: Soft Services Manager, Dublin Advert Text: Based in Dublin, in a new state of the art campus, and reporting to the Associate Manager, you will take ownership of the soft services. You will carry out detailed floor walks, checking that office pillar services meet the client's requirements. You will escalate and resolve issues, queries, and repairs to Hard and Soft Services colleagues. You will be responsible for checking Stationery, Planting, meeting rooms, etc. Key AccountabilitiesConsider the accountabilities of the job in terms of outputs to the external/internal customer, team leadership, and financial and process responsibilities.
Core Responsibilities Overview: Daily operations of soft services
Financial Processes in place for PO/invoices/variationsPayment application on timeCash flow maintained neutralTo deliver agreed levels of Customer ServiceCustomer Service maintained 90%SLAs agreed and monitored regularlyCommunication schedule for customer setReports delivered on time and to qualityTo manage Resources effectivelyEstablish Competency job description for all staffTraining plan in place and continuously monitoredOrganisation and succession plan in placePerformance Appraisals carried out as per company requirementsResources provided to enable all staff to undertake their rolesTo ensure compliance with EH&S legislation in line with policyEH&S Policy and Procedure established for siteAll staff receiving H&S trainingEH&S reports compiled and distributed monthly and as requiredTo contribute to Apleona Ltd company growth in IrelandActive involvement in Business Development Activity on project specific basisFlexibility and ResponsivenessAny additional requests from line managerRespond to emergencies outside normal working hoursEssential Skills / Experience RequiredDegree/HNC in relevant discipline5 years in a customer service driven environment as team member or managerSpecial Job Characteristics / Skills / ActivitiesCapability to handle authority and delegate responsibilityMobilityGood Communication skillsSelf-motivatedEnthusiasticAble to interact with peopleIT LiterateGoogle applicationsWorking PatternMon-Fr 08:00-17:00, 40 hours per week
Ref: 13703
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