Soft Services Manager

Based in Dublin, in a new state of the art campus, and reporting to the Associate Manager, you will take ownership of the soft services.
You will carry out detailed floor walks, checking that office pillar services meet the client's requirements.
You will escalate and resolve issues, queries, and repairs to Hard and Soft Services colleagues.
You will be responsible for checking Stationery, Planting, meeting rooms, etc.
Key Accountabilities Consider the accountabilities of the job in terms of outputs to the external/internal customer, team leadership and financial and process responsibilities.
Core Responsibilities Overview: Daily operations of soft services Financial Processes in place for PO/invoices/variations Payment application on time Cash flow maintained neutral To deliver agreed levels of Customer Service Customer Service maintained 90% SLAs agreed and monitored regularly Communication schedule for customer set Reports delivered on time and to quality To manage Resources effectively Establish Competency job description, for all staff Training plan in place and continuously monitored Organisation and succession plan in place Performance Appraisals carried out as per company requirements Resources provided to enable all staff to undertake their roles To ensure compliance with EH&S legislation in line with policy EH&S Policy and Procedure established for site All staff receiving H&S training EH&S reports compiled and distributed monthly and as required.
To contribute to Apleona Ltd company growth in Ireland Active involvement in Business Development Activity on project specific basis Flexibility and Responsiveness Any additional requests from line manager Respond to emergencies outside normal working hours Essential Skills / Experience Required Degree/HNC in relevant discipline 5 years in a customer service driven environment as team member or manager Special Job Characteristics / Skills / Activities Capability to handle authority and delegate responsibility Mobility Good Communication skills Self-motivated Enthusiastic Able to interact with people IT Literate Google applications Working Pattern Mon-Fr hours per week