Software Development Engineer, Amazon Connect Telecom EngineeringWant to disrupt an industry by delighting customers?
Looking for a job where your work can have direct and massive impact?
Excited to join one of the newest and most exciting AWS services?
Come be a leader on a team that is building a product that will touch millions of people daily.
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences.
Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award-winning customer service at massive scale and launching it as a publicly available AWS service.
With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes.
Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration-free, easy-to-use, extensible, and natural customer experience.
We are seeking Software Development Engineers with strong VoIP experience to join our South Korea team to help us support and expand the Amazon Connect telecom infrastructure.
Amazon Connect supports thousands of concurrent customer calls and tens of thousands of agents using an internally developed SIP-based Call Center Platform.
We are looking for engineers to help us expand our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through tooling and processes to improve customer productivity.
BASIC QUALIFICATIONS- 7+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
- Experience integrating open-source software components with custom-built software using software tools
PREFERRED QUALIFICATIONS- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience with telecom systems and protocols (SIP, RTP, PSTN)
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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