Cliff House Hotel is currently seeking an exceptional Spa Manager to lead and elevate our award winning The Well by the Sea Spa within our prestigious five-star hotel.
Named after the sacred spring at ST Declan's Well, just a short walk from our hotel, our therapies and custom spa products are inspired by nature to nourish the body and transform the skin.
Designed by award-winning spa consultants, every product used in our treatments is made from a blend of 100% natural ingredients and includes unique elements such as Irish peat, carrageen moss and seaweed.
The ideal candidate will be a seasoned professional with a proven track record in luxury spa management, possessing the skills to deliver unparalleled service to our guests.
This role entails overseeing all aspects of spa operations, managing a highly skilled team, and ensuring the delivery of an extraordinary spa experience synonymous with our hotel's reputation.
Responsibilities: Operational Excellence: Oversee the day-to-day operations of the spa, ensuring seamless and efficient service delivery.
Implement and uphold the highest standards of service and hygiene in line with the hotel's luxury positioning.
Develop and enforce standard operating procedures to maintain excellence in all aspects of spa operations.
Team Leadership: Recruit, train, and lead a team of skilled spa professionals and support staff.
Foster a culture of excellence, professionalism, and impeccable customer service among the spa team.
Conduct regular training sessions to keep the team abreast of the latest spa techniques and industry trends.
Guest Experience: Ensure a flawless and personalized guest experience, exceeding the expectations of our luxury clientele.
Monitor and respond to guest feedback, consistently striving for continuous improvement.
Implement innovative strategies to enhance the overall spa experience and guest satisfaction.
Financial Management: Develop and manage spa budgets, with a focus on achieving revenue targets and profitability.
Implement effective pricing strategies and promotions to maximize revenue and guest loyalty.
Monitor financial reports and key performance indicators, making data-driven decisions to optimize profitability.
Quality Control: Conduct regular quality assessments to ensure all spa services meet or exceed the hotel's five-star standards.
Implement and maintain the highest levels of health, safety, and sanitation protocols.
Qualifications: Proven experience as a Spa Manager in a luxury hotel or resort setting.
Certification in spa management or related field.
Exceptional leadership and communication skills with the ability to inspire and motivate a high-performing team.
In-depth knowledge of luxury spa treatments, products, and industry trends.
Strong business acumen with experience in financial management and budgeting.
Familiarity with spa software and booking systems.
If you are a seasoned spa professional with a passion for delivering exceptional luxury spa experiences, we invite you to apply for this unique opportunity.