Spa Receptionist

Cliff House Hotel is seeking a dedicated and professional Spa Receptionist to join our award winning The Well by the Sea Spa.
As the first point of contact for our guests you will play a crucial role in ensuring an exceptional and relaxing experience from the moment of arrival to our 5 star luxury & prestigious spa.
Key Responsibilities: Guest Reception and Assistance: Greet all spa guests warmly and courteously.
Check-in guests for their appointments, ensuring they feel welcomed and comfortable.
Provide information on spa services, treatments, and facilities.
Appointment Scheduling: Manage spa bookings and schedule appointments efficiently.
Answer phone calls and respond to emails regarding spa inquiries and reservations.
Confirm and remind guests of their upcoming appointments.
Administrative Duties: Maintain accurate records of spa treatments, guest preferences, and sales.
Process payments and manage vouchers.
Handle guest feedback and complaints with professionalism.
Facility Management: Ensure the spa reception area is clean, organised, and inviting.
Monitor the inventory of spa products and supplies, placing orders with the assistance of spa management when needed.
Collaboration: Work closely with spa therapists and other hotel team members to ensure seamless service.
Participate in team meetings and training sessions to stay updated on new services and products.
Qualifications: Previous experience in a receptionist or customer service role, preferably in a spa or hospitality setting.
Excellent communication and interpersonal skills.
Strong organisational skills and attention to detail.
Ability to multitask and manage time effectively.
Friendly, approachable, and professional demeanor.
Passion for wellness and customer service.