Spanish Customer Service Representative - Evening Shift

Spanish - Customer Service Representative – Evening Shift Our client, a Galway based healthcare business, seeks to hire a customer service representative. This is a permanent role reporting to the customer service manager. This is an on-site role.
This role will be Monday to Friday working hours.
RESPONSIBILITIES: Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues/complaints which customers might have regarding company's products which include but not limited to complaints, queries, refunds etc.Maintaining knowledge of the company's facilities, websites, products, promotions, policies and procedures.Representing the company in a professional, courteous and efficient manner.Completing documentation to in-house standards and being compliant with all in-house procedures.Working in a safe manner at all times.Reporting to the Customer Service Team Leader.REQUIREMENTS: Fluency in Spanish both written and verbal.Fluency in spoken and written English.Minimum 1 year experience working in a Call Centre or Customer Service department desirable but not essential.Strong communication skills.Excellent telephone and customer service skills.
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