At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
At Lilly, we make a difference for people the world over by discovering, developing and delivering medicines that help people live longer, healthier and more active lives. Central to all that we do are our talented and motivated professionals, circa 950 of whom are based at our Global Business Solutions Centre in Little Island, Cork. There we boast a vibrant workforce made up of over 38 nationalities, speaking over 27 languages.
Key responsibilities for O2C AR Specialist The primary role of the O2C AR Specialist is to support the accurate, efficient and compliant operation of the credit & collections process across the Lilly business.
Be seen as a "go-to" information resource for O2C AR billings, payments, customer, master data and related internal business queries.Effectively analyse all outstanding customer aging through FSCM to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices.Effectively track and resolve all customer disputes regarding billings, credits or payments.Be responsible for daily cash application of payments from customers.Analyse account discrepancies to ensure the customer account is enabled for payment.Coordinate initiation and validation of O2C customer master data requests.Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved.Support global/regional O2C projects with influence on accurate, efficient & compliant AR management.Support the overall O2C AR team by demonstrating flexibility in providing cover for team members and training of new team members.Personal Attributes: Ability to handle complexity and utilize analytical skills, with attention to detail.Ability to proactively & effectively analyse & resolve problems.Ability to effectively prioritize and complete key tasks and deliverables.Ability to respond flexibly and empathetically to customer needs, managing their expectations effectively.Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external Business Process Outsource org team members.Systems: Experience with SAP O2C Module.Experience in Business Warehouse or Business Objects.MS Excel, Word and PowerPoint.Qualifications: 2-3 years' experience in O2C or Finance function, preferably with knowledge of credit management & customer service and experience in identifying and delivering process change.Degree in Business and/or Accounting (or equivalent work experience).Fluency in English & German language.Compliance Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture.Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant manner.Ensure ownership for all applicable Sox & Operational controls for your area.People Actively work with the core team members, internal customers/business partners, and LSP team members to build effective working relationships.Customer Demonstrate excellence in all interactions with our GBS internal customers & business partners.Focus on measuring & improving our internal customer's experience with the GBS.Build and maintain a strong knowledge of Lilly's product lines within the market.Continuous Improvement Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture.Actively work with the core team members & Global O2C team to drive improvements for processes.
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