Sr Customer Solutions Mngr, UKI Customer Solutions ManagementDESCRIPTION
As an Amazon Web Services (AWS) Sr. Customer Solutions Manager, you will be responsible for helping to guide the largest and most complex AWS UK&I customers along their multi-year journey to the cloud. In this highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
In the role, you will be a critical partner to our UK&I customers, leveraging your delivery experience with large scale transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.
You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives into executable actions, working backwards from our customers' key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events are a few items owned by the CSM that are critical to the success of our customers' cloud journey.
At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, but you will also proactively help solve the customer's challenges through new ideas, tools and mechanisms, including providing guidance on their GenAI strategy and delivery approach.
In addition to your customer-facing responsibilities, you will help shape the rapidly growing Customer Solutions Management function, where your passion to define and implement standard processes, methodologies, and tools will be highly valued.
Successful candidates will have a strong delivery and change management background, be detail-oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will have deep experience in one or more industry sectors. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions.
You will evangelize AWS services and influence customers in adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers' successful adoption of AWS.
Do you look around corners for ways to engage and service customers? Are you passionate about using technology, including generative AI, to solve business problems that have big customer impact? Come build the future with us.
Key job responsibilities
As an Amazon Web Services (AWS) Sr. Customer Solutions Manager, your key responsibilities will include:
Guiding large/complex UK&I customers through their cloud adoption journeyEnsuring cross-functional AWS team collaboration to deliver customer outcomesServing as a trusted partner, leveraging transformation expertise to guide customersDriving customer education, governance, and workload migration planningProactively solving customer challenges with new ideas, tools, and GenAI guidanceEvangelizing AWS services and delivering great customer experiencesContributing to the day-to-day management of successful AWS adoptionBASIC QUALIFICATIONS
- Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
PREFERRED QUALIFICATIONS
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
- Bachelor's degree in science, technology, engineering, maths or equivalent experience
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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