Staff It Engineer - Machine Learning Technical Support

Details of the offer

Company:QT Technologies Ireland Limited
Job Area:Information Technology Group, Information Technology Group > IT Engineering
General Summary: About The Role Qualcomm offers flexible work options tailored to our employee's needs. These include a combination of work from home and working in our brand new, state of the art office in Penrose Dock, Cork.
We are seeking a highly skilled Technical Support Engineer specializing in Machine Learning (ML) operations, Kubernetes, container technologies, and Run:AI. In this role, you will be responsible for providing technical and operational support for customers leveraging GPU computing platforms to optimize and manage AI/ML workloads, particularly in Kubernetes-based environments.
Key Responsibilities Kubernetes Orchestration & Resource Management: Serve as the subject matter expert for Kubernetes and container orchestration. Guide customers through the design and deployment of Kubernetes clusters tailored for AI/ML use cases.Cluster Monitoring & Optimization: Monitor and tune Kubernetes clusters to ensure they are optimized for AI/ML workloads.GPU Troubleshooting and Incident Response: Diagnose and resolve complex issues regarding dependencies between GPU drivers and software.Run:AI Platform Support: Provide expert support for the Run:AI platform, assisting customers with the deployment, configuration, and management of Kubernetes clusters.Workload Optimization on Kubernetes: Assist customers in optimizing dynamic resource allocation for their AI/ML workloads.Kubernetes Troubleshooting & Incident Response: Diagnose and resolve complex issues related to Kubernetes cluster management.Integration Support: Help customers integrate Run:AI into their existing Kubernetes-based ML infrastructure.Security and Best Practices in Kubernetes: Advise customers on security best practices for Kubernetes clusters.Collaboration with HQ: Work closely with the engineering and product teams in HQ.Training & Documentation: Develop training materials and deliver technical workshops.Minimum Qualifications: • 4+ years of IT-related work experience with a Bachelor's degree.
OR
• 7+ years of IT-related work experience without a Bachelor's degree.
Requirements 3+ years of experience in technical support roles with strong expertise in Kubernetes administration.1+ year of general GPU administration.In-depth knowledge of Kubernetes (CKA or CKAD certification highly preferred).Proficiency in Kubernetes resource management.Experience with configuration management tools.Experience with Run:AI platform or similar tools.Hands-on experience with Docker and containerized environments.Strong understanding of ML frameworks.Excellent analytical, communication, and problem-solving skills.Ability to manage priorities in a fast-paced environment.Where you will be working Cork has a proud reputation as Ireland's second largest economic engine and is now one of the Top 20 location choices in Europe.
Equal Opportunities We are an Equal Opportunity employer; all qualified applicants will receive consideration for employment without regard to any protected classification.
What's on Offer Salary, stock and performance related bonusMaternity/Paternity LeaveEmployee stock purchase schemeMatching pension schemeEducation AssistanceRelocation and immigration support (if needed)Life, Medical, Income and Travel InsuranceSubsidised memberships for physical and mental well-beingBicycle purchase schemeEmployee run clubs
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