Key responsibilities and accountabilitiesFood and Service Development• Coordinate the entire operation of the restaurant during scheduled shifts.• Meet and greet customers and be a presence in the restaurant.• Oversee the table booking system to ensure maximum use of tables.• Advise customers on menu, describing food choices and food style and making suggestions for winechoice.• Ensure that the client expectations of food and food service are consistently delivered in line withthe CH&CO brand.• Brief all staff regarding food and service standards to ensure that all services provided are of thehighest standards.• Continually monitor the service and food provided in the restaurant, give feedback to the chefs/service team and to ensure the food and service is of the highest quality.• Check stock levels and order supplies.• Assist in any area of the restaurant when circumstances dictate.Relationship Management and Customer Service• Act as the first point of reference for all customer comments and concerns and take any necessaryaction.
Where necessary respond to customer complaints and provide service recovery and followthrough.• Actively gain customer feedback and to use the information to improve the food and service offering.FinanceWork with the Restaurant Manager to ensure the restaurant achieves financial targets.• Understand and interpret the relevant financial control systems.• Prepare any necessary reports at the end of each week outlining staff control, food control and sales.Managing/Developing a Team• Organise and supervise the shifts of waiting and cleaning staff.• Ensure all staff carry out tasks in accordance with company health, hygiene, quality and safetystandards as set out in the appropriate CH&CO manual.• Provide induction, initial skills and on the job training for all Front of House staff to ensure the serviceis delivered in line with client expectations and CH&CO standards.• Manage and report staff absence, timekeeping, sickness as necessary and provide the informationto the relevant department in CH&CO.• Provide feedback and coaching to any member of staff ensuring that all team members are aware of CH&CO standards and requirements and carry out their jobs to the best of their ability in a timely andefficient manner.Sales• Work with the Restaurant Manager to maximise sales at the restaurant• Maximise sales at the restaurant through effective up selling and marketing promotions.• To represent the relevant site as necessary at meetings within CH&CO.Health & Safety• To keep up to date with all COSHH and HACCP procedures and methods.• Ensure that all employees adhere to the uniform standards.• To report any equipment and/or building fabric faults and any hygiene, health and safety hazard tothe relevant parties on site and in CH&CO.Occasional Responsibilities• Take responsibility for personal development looking for opportunities to expand knowledge of industry trends in food and food service, leadership and management practices• To attend training courses and attend CH&CO meetings when necessaryThis job description and person specification is a guideline only and not exhaustive.
You may be askedto perform other duties which are not detailed but are in line with the general purpose of your job roleand we reserve the right to make changes to this job description as appropriate.
What's in it for you?Working with Gather & Gather has its perks!
People are at the heart of everything we do, so we've developed a range of benefits and development opportunities to keep you content.
Personal Development and Training opportunitiesLife assurance schemePension schemeHoliday allowanceEye careA great wellbeing strategy – including access to our Employee Assistance Programme, salary financeFamily friendly supportA holiday purchase schemeRegular social events and communication with our leadersVolunteering daysRecognition schemes and people awardsLong service awardsAccess to some great high street discount vouchersCycle to work scheme
