At Gather & Gather, we are known as one of Ireland & the UK's most distinctive workplace catering experts. We are passionate about great food, great coffee, and putting our team members and customers at the heart of everything that we do. We are currently recruiting for a Supervisor for University College Dublin (UCD). Location: University College Dublin
Rate of pay: €15.00 per hour
Working pattern: 40 hours per week, Monday - Friday
Job PurposeIn the Restaurant Manager's absence, takes responsibility for the restaurant and ensures an efficient and stylish service is provided in line with the CH&CO brand. Involved in developing house sales and able to understand and manage in accordance with finance and budget requirements.
Key Responsibilities and AccountabilitiesFood and Service DevelopmentCoordinate the entire operation of the restaurant during scheduled shifts.Meet and greet customers and be a presence in the restaurant.Oversee the table booking system to ensure maximum use of tables.Advise customers on menu, describing food choices and making suggestions for wine choice.Ensure that client expectations of food and service are consistently delivered in line with the CH&CO brand.Brief all staff regarding food and service standards to ensure that all services provided are of the highest standards.Continually monitor the service and food provided in the restaurant, giving feedback to the chefs/service team to ensure the food and service is of the highest quality.Check stock levels and order supplies.Assist in any area of the restaurant when circumstances dictate.Relationship Management and Customer ServiceAct as the first point of reference for all customer comments and concerns and take any necessary action. Where necessary, respond to customer complaints and provide service recovery and follow-through.Actively gain customer feedback and use the information to improve the food and service offering.FinanceWork with the Restaurant Manager to ensure the restaurant achieves financial targets.Understand and interpret the relevant financial control systems.Prepare necessary reports at the end of each week outlining staff control, food control, and sales.Managing/Developing a TeamOrganise and supervise the shifts of waiting and cleaning staff.Ensure all staff carry out tasks in accordance with company health, hygiene, quality, and safety standards as set out in the appropriate CH&CO manual.Provide induction, initial skills, and on-the-job training for all Front of House staff to ensure the service is delivered in line with client expectations and CH&CO standards.Manage and report staff absence, timekeeping, and sickness as necessary and provide the information to the relevant department in CH&CO.Provide feedback and coaching to any member of staff ensuring that all team members are aware of CH&CO standards and requirements and carry out their jobs to the best of their ability in a timely and efficient manner.SalesWork with the Restaurant Manager to maximise sales at the restaurant.Maximise sales at the restaurant through effective upselling and marketing promotions.Represent the relevant site as necessary at meetings within CH&CO.Health & SafetyKeep up to date with all COSHH and HACCP procedures and methods.Ensure that all employees adhere to the uniform standards.Report any equipment and/or building fabric faults and any hygiene, health, and safety hazards to the relevant parties on site and in CH&CO.Occasional ResponsibilitiesTake responsibility for personal development looking for opportunities to expand knowledge of industry trends in food and food service, leadership, and management practices.Attend training courses and CH&CO meetings when necessary.This job description and person specification is a guideline only and not exhaustive. You may be asked to perform other duties which are not detailed but are in line with the general purpose of your job role.
What's in it for you?Working with Gather & Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities to keep you content.
Personal Development and Training opportunitiesEye careA great wellbeing strategy – including access to our Employee Assistance Programme, salary financeFamily friendly supportRegular social events and communication with our leadersRecognition schemes and people awardsLong service awardsAccess to some great high street discount vouchers
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