Job Title: International Customer Relationship Administrator Location: Fox & Geese site, Dublin 22Contract: PermanentAbout Irish DistillersIrish Distillers is Ireland's leading supplier of spirits and wines and producer of some of the world's most well-known and successful Irish whiskeys.
Led by Jameson, our brands are driving the success of Irish whiskey globally.
Jameson is the world's fastest-growing Irish whiskey, achieving +10% net sales growth globally in FY23.
Our brands are exported to 130+ markets around the world.Irish Distillers was formed in 1966, when a merger took place between John Power & Son, John Jameson & Son, and Cork Distilleries Company.
In 1988 Irish Distillers joined Pernod Ricard, gaining access to unprecedented levels of investment and an extensive global distribution network.We employ over 800 people across our operations in Cork and Dublin.About Pernod RicardPernod Ricard is a worldwide leader in the spirits and wine industry, blending traditional craftsmanship, state-of-the-art brand-building, and global distribution technologies.
Our prestigious portfolio of premium to luxury brands includes Absolut vodka, Ricard pastis, Ballantine's, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater gin, Malibu liqueur and Mumm and Perrier-Jouët champagnes.
Our mission is to ensure the long-term development of our brands with full respect for people and the environment, while empowering our employees around the world to be ambassadors of our purposeful, inclusive, and responsible culture of authentic conviviality.About the role:We are currently recruiting for the new position of International Customer Relationship Administrator.
The position is based at our Bottling Plant in Fox and Geese, Dublin 22 and will report to the International Customer Relationship Team Lead.This role of International Customer Relationship Administrator will have the outlined responsibilities but will not be limited to this list.
This role will support the ICRM team in processing all shipping documentation requirements to support importation to international markets as well as customer service duties for some markets.Main responsibilities will include:Creation of document packs in line with market specific requirements - Compile and create original document packs and issue to each market.
Strictly adhere to each market's mandatory and legal obligations for importation of Irish Distillers products working with specified external agents and or contacts as appropriate.Management of documentation courier accounts and all associated tasks including Dublin Chamber of Commerce and Revenue.Maintain courier log with all relevant information for tracking purposes.Generation and submission of Age certs and supporting backup documents to be prepared for issue to the Revenue.
Arrangements to be made for dispatch across all required export markets.Be the specialist for import regulations for export markets.Support the ICRM team on freight administration relating to relevant changes implemented by revenue or Thyme IT.Order to cash process and customer service duties for small number of export markets.Creation and management of team calendar to reflect annual leave, training, roster days/hours, Supply Review calendar.Following FOX and TRACC principles, be the facilitator for the ICRM Team, for all meetings, workshops, and relevant projects.Compile and track safety moments from weekly Team meetings and drive action to improve Fox & Geese Health & Safety CultureAction and issue notes from weekly team meetings, and track progress with specific ownersRequirement to be flexible in this role, and to be able to undertake any additional duties or tasks as the role evolves and develops.Continuous improvement mindset to drive process improvement and eliminate waste in all elements of the role and use of new technology to automate processes where possible.Support the wider ICRM Team to review and roll out of new processes.Other ad hoc duties to support the ICRM function.Qualification, Skills and Experience required:A suitable third level qualification.1-2 years' experience in a similar role.Import / Export experience would be an advantage.Effective communication.Excellent planning and organizational skills.Results driven and capable of working to tight deadlines.IT proficient re systems SAP, Microsoft office.Ability to manage multiple tasks, ensuring attention to fine detail.Build strong relationship with internal and external stakeholders.Team player is key with a flexible and adaptable approach.Strong time management skillsContinuous improvement mindsetWhat we offerWe understand our people are our special ingredient.
We treat our employees with respect and offer an environment that is engaging, supportive and collaborative.
We understand that employees require different supports at different stages of their working lives and our benefits, perks and programmes look to support your employee journey.
We want to make you feel recognised and valued for your contribution to our shared success.Some offerings include:Hybrid working: A blended working arrangement where you can work 2 days where you work best Profit share; - An annual profit share scheme to reward your contribution to the company's success.Product allowance; an annual allowance to spend on our portfolio of products and merchandise, for you to enjoy responsibly.People Development: We enable continuous development for our people at every stage of their careers through our people development, online learning, and leadership training programmes.
Family leave: fully paid maternity, parent and paternity leave, allowing you spend precious time with your new family member.
Parental Support: Our 'Reconnect' programme includes access to a workplace parenting coach, a phased return to work and a supportive environment for new parentsHealth & Wellbeing; Our Wellbeing Programme "THRIVE" supports employees across the three main pillars: Life, Body and MindCharity Days: up to 2 days paid leave every year to volunteer at a charity of their choice?Like a well-blended whiskey, we believe that diverse perspectives make us better and we welcome people from all backgrounds, experiences, orientations, and differences to create together the spirit that makes us great.To learn more about our careers, go to our careers page www.irishdistillers.ie/careersIND1Job Posting End Date:2024-11-30
