Job Description Accountabilities Ensures optimal internal and external customer satisfaction in line with company policies and procedures.
Contributes to the completion of milestones associated with order management and specific projects or activities within the team or department related to order management.
Supports and advises management on continuous improvement areas.
Responsibilities Ensures distribution of pharmaceutical product globally; all orders are processed according with company procedures and the customers requirements.
Identifies potential issues and implements proactive solutions.
Escalates to Management when (potential) issue cannot be solved by the team.
Initiates and executes improvements in order to increase effectiveness and efficiency of order management performance.
Contributes as project team member for overall order management related projects.
Reviews monthly KPI reporting and advises on issues to be elevated and discussed during GSHE monthly metric meeting.
Ensures knowledge of GMP/GDP and job-related training is up to date for SC I/E team.
Ownership and generation of order management-controlled documents as needed.
Participates in internal and external audits as needed.
Provide input for month end closing as needed.
Authority Works under general direction, seeks assistance as needed Completes work in accordance with accepted practices within field Establishes approaches for completing assignments Work requires consistent exercise of discretion and independent judgment Works with team to support achievement of project milestones Outputs Applies order management SME knowledge in SC I/E related projects and implementation of new process or process changes.
Conveys a pro-active solution to problems and timely escalation if needed.
Establishes working relationships with others outside area of expertise.
Ensures that our internal and external customers are taken care of according to the Amgens policies and procedures Ensures that all the orders are processed according to the customers specific instructions and conditions Qualifications Minimum Requirements Bachelors degree or equivalent in Supply Chain Management of Logistics.
Typically, 3 or more years of Supply Chain experience in a GMP and/or GDP regulated industry.
Knowledge and experience in a Customer Service and/or order to cash department.
Ability to multi task and work within diverse, international group of people Fluency in English, both in oral and written communication.
Excellence in working with MS Office and experience with ERP system.
Experience in working across various cultures.
Customer focused.
Problem solving and analytical skills.
Ability to deal with conflicting interest.
Availability outside office hours on an ad hoc basis.
Pro-active behaviour.
Ability to set priorities.
Strong leadership skills.
Preferred Requirements Fluency in multiple languages.
Reporting skills.
Experienced in project management and operational excellence.
Competencies Problem solving and analytical skills.
Analyses a problem by gathering and understanding all relevant information.
Identifies cause and effect relationships.
Determines appropriate solutions.
Proactive self-starter.
Takes personal responsibility of tasks and work outputs.
Plans and organizes tasks and work responsibilities to achieve objectives.
Verbal and written communication.
Expresses ideas effectively.
Organizes and delivers information appropriately.
Ability to communicate with a range of stakeholders at various levels from multiple backgrounds/cultures.
Team work Help others Work within the dynamics of a group Works effectively with diverse cultures and working styles Verbal and written communication Organizes and delivers information appropriately Communicate issues in a timely manner Ability to communicate with a range of stakeholders at various levels Please click the link below to apply or alternatively send an up-to-date CV to ***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland*** Although it is not possible for us to respond to all applications, we at PE Global will do our upmost to give you feedback on your application.
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Skills: Supply Chain SAP Planning GMP Order Management