Ornua is an Irish dairy co-operative that markets and sells dairy products on behalf of its Members, Ireland's dairy processors and, in turn, Irish dairy farmers. Ornua is Ireland's largest exporter of Irish dairy products and has annualised sales of €3.4 billion. Headquartered in Dublin, Ornua has a strong global team of 2,900 employees, operating from 10 business units worldwide, including 13 production facilities. Ornua's core purpose is to build profitable routes to market for Irish dairy products.
The Group is structured across two divisions: Ornua Foods and Ornua Ingredients. Ornua Foods is responsible for the marketing and sales of Ornua's consumer brands, including Ireland's most successful food export, Kerrygold, as well as Kerrygold Dubliner, Pilgrims Choice, Forto and BEO milk powders.
Ornua Ingredients is responsible for the procurement of Irish and non-Irish dairy products, for the sale of dairy ingredients to food manufacturing and foodservice customers across the world, and for managing volatility through de-risking and trading strategies.
At Ornua, our Values lie at the core of everything that we do and how we behave both individually and as a business. Our five values, and their underlying behaviours, encourage us to Seek and Embrace New Ideas, Make It Happen, Be Our True Selves, Show You Care and Achieve Great Things Together. At Ornua, our co-operative ethos lies at the heart of how we do business. We care passionately about driving sustainable, profitable growth, underpinned by our ambitious 'Path to Prosper' strategy. We have delivered significant growth in our core business, and we have ambitious plans for continued growth over the next five years.
This is a Fixed Term Contract until December, 2025. The Customer Supply Chain Coordinator is a key point of contact for ORNUA customers and will work closely with the Procurement, Technical, Demand Planning, Marketing and Sales Teams to service ORNUA's customers and subsidiaries efficiently and effectively.
KEY AREAS OF RESPONSIBILITY: Service Delivery Management Co-ordinate the effective and efficient day to day movement of material through the supply chain, including but not limited to: Understand the sales contract requirements applicable to your customer or 3rd party suppliers (stores / carriers / partners) and ensure that all elements of the contract applicable to Supply Chain Operations are appropriately applied. Actively support internal or external customer review meetings by supplying appropriate customer related data, as and when required. Act as a key point of contact for communications between the customer and ORNUA. Ensure that you are recognised by the customer and within ORNUA to be an effective and integral part of the escalation path for all issues requiring escalation within ORNUA. Actively establish and manage all key performance indicator metrics associated with your customers, in conjunction with internal teams. Ensure complete ownership of customer issues by actively initiating remedial action when ORNUA performance falls below acceptable standards. Manage and coordinate customer returns, sample orders and non-conformances, in line with customer and ORNUA expectations. Build and maintain first class relationships with internal teams, customers, subsidiaries, service providers and relevant State Agencies. In support of the customer's requirements, chair and facilitate team meetings (customer and internal), as and when required. Where applicable, liaise with Sales and Finance Teams on sales contracts and ensure that all letters of credit meet export requirements and when required, request amendments as necessary. Liaise with the Technical Team to ensure that 'in spec' product is available for your customers. Ensure all customer orders are processed on time and in accordance with order process procedures and key performance indicators. Ensure customer instructions are fully complied with and work with the Export Documentation Team to achieve the delivery of timely and accurate documentation for all deliveries. Where applicable, administer all relevant freight, shipping licence, certification and invoice documents associated with your customer and process. Where applicable, maintain an understanding of relevant EU legislation, and ensure that administrative procedures that monitor compliance with regulations are in place. Fully support the annual leave plan within the Supply Chain Operations Team to ensure a consistent level of service to our customers is maintained. Play an active part in monitoring the performance and service provided by third party Logistics providers (storage / carriers / partners). KEY REQUIREMENTS: Knowledge and experience of ERP packages. Disciplined in the execution of plans and schedules. Very good communications skills, both written and verbal. Strong attention to detail. Analytical skills, process oriented focus. Knowledge of certification and/or legalisation of documents through various governmental/local agencies. Knowledge dealing with regulatory bodies eg. DAFM, RPII & Independent Inspection Agencies eg, BV and SGS. Considerable deep-sea freight and letter of credit knowledge.
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