At Bizimply, we use modern technology to revolutionise how businesses manage their staff through our Workforce Management and HR Technology solutions.
From retail giants like Vodafone, to beloved brands like Costa Coffee and KFC, companies across the UK & Ireland are using Bizimply to make every shift run like clockwork.
This is a great opportunity for someone who is looking to gain hands-on experience in a fast-paced and dynamic work environment.
If you have a passion for technical support and want to contribute to the success of a growing company, we want to hear from you! We're looking for a Support Analyst to join our growing Support team.
As a key member of our frontline support, you'll be the first point of contact for customers, providing timely and effective assistance with a range of technical issues and queries.
In this role, you'll work closely with customers to resolve problems and ensure they are directed to the appropriate teams when necessary.
You'll also play a crucial part in identifying, investigating, and logging bugs for our development team.
We're looking for a personable, detail-oriented, and highly organised individual with a passion for problem-solving and a strong interest in understanding our product inside and out.
Your ability to stay calm and engaged during high-pressure situations will be vital in delivering a positive customer experience.
Responsibilities: Answering queries in chat and via email to solve customer problems directly in a timely manner Answering the phone to customers to help with support issues Investigating bugs Escalating technical issues to other teams when necessary Analysis of support queries and issues Tracking support queries in terms of type, amount and feature affected Supporting the Customer Success team with customer issues Logging product feature requests Requirements Essential Minimum 1 years' experience in a technical support role. Exceptional troubleshooting abilities and proactive problem-solving.
Outstanding verbal and written communication skills.
Demonstrated teamwork skills, attention to detail, and a strong work ethic.
Ability to demonstrate resilience when faced with tight resolution timeframes and conflicting priorities Nice-to-Have Experience using Intercom Experience using Hubspot Previous experience in a SaaS company Previous experience in hospitality or retail Benefits Opportunity for experience and development in a tech-driven SaaS company Hybrid working opportunity Competitive salary Employer PRSA Contributions Paid Maternity & Paternity Leave Permanent Health Insurance (Income Protection Insurance) & Death in Service Scheme Employee Assistance Programme (EAP) Bike2Work & Tax Saver Scheme Free parking Educational & CPD support Regular company social events
