Support Engineer, AWS Managed Operations (MO)Job ID: 2810258 | Amazon Development Centre Ireland Limited - D94
AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in utility computing (UC). To spearhead this initiative, we are actively seeking experienced support engineers with a strong background in cloud operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers.
Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC. You will be required to occasionally participate in "on-call" rotations to resolve incidents occurring out-of-hours.
The overarching goal is to deliver scalable services and ensure a high-availability experience for EU customers. If you are an experienced professional ready for a challenging and impactful opportunity, we invite you to join our efforts in building a best-in-class development engineering and operations team that aligns with AWS' commitment to customer satisfaction and continual innovation.
Eligibility RequirementFluency in written and spoken English is required. Successful applicants must have the legal right to work in Ireland. Amazon will provide relocation support for successful applicants relocating within the European Union.
A Day in the LifeEmbark on a dynamic day as a seasoned technical professional, leveraging profound expertise to address and resolve intricate system issues within the sphere of your team's responsibilities. As a nimble problem-solver, you play a pivotal role in swiftly extending assistance, contributing to the professional development of junior engineers through active mentoring and knowledge-sharing.
Your impact goes beyond mere trouble-shooting; you meticulously refine documentation, processes, and tools, elevating operational efficiency and setting new benchmarks for excellence. This commitment to continuous improvement is emblematic of your dedication to fostering a culture of excellence within the technological landscape.
Moreover, your pursuit of mastery in diagnostic skills sets you apart as a formidable force, unraveling the complexities of system architecture and discerning the root causes of challenges. This professional journey is not just a role; it's a dynamic odyssey marked by strategic problem-solving, impactful leadership, and a relentless pursuit of technological prowess.
In addition to these responsibilities, your position involves 24x7 on-call responsibility. You work as a team to root-cause issues and ensure your systems remain resilient and fault-tolerant, underscoring your commitment to maintaining operational excellence.
BASIC QUALIFICATIONSExperience maintaining software systems or related fields.Experience with monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar).Solid understanding of Linux and networking fundamentals.Experience decomposing complex problems into simple, straight-forward solutions.Experience proactively solving problems before they occur.PREFERRED QUALIFICATIONSFamiliarity operating services in AWS.Experience actively mentoring junior engineers.Familiarity in at least one scripting language such as Bash, Python, or Ruby to automate tasks.Familiarity across common technology domain areas, such as hardware, software, networking, and operating systems.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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Posted: May 20, 2024
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