Support Engineer, CMT Promotions ExcellenceImagine being part of a team where your ideas have the potential to impact millions of consumers worldwide.
CMT is looking for a Support Engineer (DevOps, Systems, Data Engineering, and Software Engineering skills) to own automating operational/development work.
This will include identifying and resolving issues, automating and improving repetitive processes, and working closely with the development team.
You will become intimate with the architecture of our systems and be responsible for diving deep into code, and developing solutions for our customers and services.
Primary Responsibilities: Owning troubleshooting, diagnosing and fixing operational issues.Developing monitoring solutions.Performing infrastructure maintenance and configuration.Updating, tracking and resolving technical challenges.Working alongside development, updating/enhancing our current software.Automation of support processes and documentation of our systems.Collaborating with tech, product and operations teams that own promotions systems. Key Job Responsibilities: Leading all the support activities and setting up best practices within the system.Regularly working with development teams to establish and improve service support.Operating with limited guidance from management and driving issues to resolution.Understanding the business logic and architecture of supported services.Providing mentoring, training, documentation and tools to other Support Engineers.Contributing to the creation and improvement of all support documentation.Helping develop and refine operational policies and procedures used by the team and internal customers.Working on large scope support projects and leading other Support Engineers on smaller projects.Participating fully and constructively in the planning of the team's work.Contributing to design and development of support tools using software engineering best practices.Mentoring other Support Engineers and may be involved in hiring. BASIC QUALIFICATIONS2+ years of software development or 2+ years of technical support experience.Experience troubleshooting and debugging technical systems.Experience in Unix.Experience scripting in modern programming languages. PREFERRED QUALIFICATIONSKnowledge of web services, distributed systems, and web application development.Experience troubleshooting & maintaining hardware & software RAID.Experience with REST web services, XML, JSON. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
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