Support Engineer III , KU - Reading SubscriptionsAre you interested in joining the team behind Amazon's newest innovation?
Come help us work on world class software for our customers!!
The Kindle Unlimited (KU) is Amazon's digital reading subscription which offers members all over the world access to millions of titles across eBooks, audiobooks, comics, magazines, and more.
Reading Subs support engineering team provides production support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment.
This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.
Key job responsibilitiesProvide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services.Work on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts, Spring boot, web services.Software deployment support in staging and production environments.Develop tools to aid operations and maintenance.System and Support status reporting.Ownership of support for one or more products or components.Customer notification and workflow coordination and follow-up to maintain service level agreements.Work with dev team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.BASIC QUALIFICATIONS- 3+ years of software development, or 3+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern programming languages
- Shows creativity and initiative to improve productivity and develop defect reduction strategies using automation or creative processes.
PREFERRED QUALIFICATIONS- Knowledge of web services, distributed systems, and web application development
- Experience with REST web services, XML, JSON
- Experience scripting in one or more languages (e.g.
Bash, Python, Perl, Ruby)
- Experience in development or technical support
- Demonstrated skill and passion for problem solving and operational excellence.
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