Support Engineer, Managed Operations

Details of the offer

Job ID: 2668377 | Amazon Web Services Development Center Germany GmbH - R28
AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in utility computing (UC). To spearhead this initiative, we are actively seeking experienced support engineers with a strong background in cloud operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers.
Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC. You will be required to occasionally participate in "on-call" rotations to resolve incidents occurring out-of-hours.
The overarching goal is to deliver scalable services and ensure a high-availability experience for EU customers. If you are an experienced professional ready for a challenging and impactful opportunity, we invite you to join our efforts in building a best-in-class development engineering and operations team that aligns with AWS' commitment to customer satisfaction and continual innovation.
BASIC QUALIFICATIONSExperience maintaining software systems or related fields.Experience with monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar).Solid understanding of Linux and networking fundamentals.Experience decomposing complex problems into simple, straight-forward solutions.Experience proactively solving problems before they occur.PREFERRED QUALIFICATIONSFamiliarity operating services in AWS.Experience actively mentoring junior engineers.Familiarity in at least one scripting language such as Bash, Python, or Ruby to automate tasks.Familiarity across common technology domain areas, such as hardware, software, networking, and operating systems.Eligibility requirement:
Fluency in written and spoken English is required.Successful applicants must have the legal right to work in Germany.Amazon will provide relocation support for successful applicants relocating within the European Union.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Nominal Salary: To be agreed

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