AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
This region service team is a customer experience-oriented team which is looking for a self-motivated talented engineer who can solve complex problems and has a vision to improvise the service support.
We are looking for a skilled engineer who brings a mix of operations and networking expertise and shares our passion to change the way our customers operate. A systems engineer will be driving the opportunities to automate and simplify the daily operations and scale the organizational operations.
Key job responsibilitiesWork proactively to solve potential problems and inefficiencies. Communicate clearly and collaborate with others to deliver results with minimal supervision.Participate in 24/7 on-call rotation to troubleshoot high severity issues.Analyze dashboards and investigate metrics with the vision for improvements.Troubleshoot and diagnose problems and work on solutions.Create and maintain Standard Operating Procedures (SOPs) and runbooks for documentation.Discuss radical new approaches to automate operational issues, assess risks, and develop creative solutions. A day in the lifeWHAT DOES A SYSTEMS ENGINEER DO AT AMAZON?
Amazon has a collaborative, purposeful, and enthusiastic environment where we "Work Hard, Have Fun, Make History." On a typical day, engineers might dive deep into understanding the root cause of a customer issue, investigate why a metric is trending the wrong way, and consult with senior engineers at Amazon. We own our services and believe in making out-of-hours support as painless as possible. To achieve this, we implement Operational Excellence best practices and strive to automate manual processes.
Our Systems Engineering roles help engineers develop a broad range of skills. They utilize their Linux skills to troubleshoot, innovate fixes and workarounds, keep software up-to-date, and provide data and metrics that help manage the capacity and efficiency of our services. They draw on their networking knowledge to identify and troubleshoot network connectivity issues. They communicate clearly and collaborate with others to deliver results. They are self-starters, comfortable dealing with ambiguity and change. They are customer-obsessed, always looking to understand customer pain points and find resolutions quickly and completely.
About the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop their engineering expertise so they feel empowered to take on more complex tasks in the future.
Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
About AWSAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our US Amazon offices. Our hybrid models allow you the freedom to work from home whenever in-office collaboration isn't necessary.
Minimum QualificationsWorking knowledge of Linux system administrationExperience of systems automation using BASH, Python, Perl, etc.Experience of network fundamentals (DNS, DHCP, TCP/IP, routing, switching, HTTP)Exposure to cloud computing concepts and design considerationsExperience in a production environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.
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